When Bridge is not able to connect to the internet, you'll be faced with a black screen when you launch Bridge:
To resolve the issue, please attempt the following:
Check your Timezone Settings:
On Windows, right-click the clock on the taskbar and go to "Adjust Date/Time."
Check to ensure both "Set Time Automatically" and "Set Timezone Automatically" are turned on.
Local firewalls (e.g. Windows Firewall) or Antivirus programs:
Bridge needs full access to the internet, or else it will not be able to function as intended. Please ensure that Bridge is not being blocked by any Firewall or Anti-virus software.
Run Bridge as Administrator:
Right-click on Bridge and select Run as Admin, to make sure it has both Read and Write access. Please note that you'll only have to run Bridge as Admin the first time after installation.
Connecting to a VPN:
Please try connecting to a VPN and then using Bridge. Its possible that your ISP may be blocking access to our servers.
If the issue still persists, please send in your Bridge.log file, which can be located by using the menu options Help > Troubleshooting > Show logs, to email@example.com for further troubleshooting.