Close C4D and Bridge, if it's running. Please navigate to your Megascans Library folder on your machine. If you're unsure of where to find this folder, you can locate it quickly from within Bridge by going to Edit> Settings, it will be the folder designated as "Local Library."
Within your Local Library please navigate to Support > Plugins. Within Plugins should be a folder titled "c4d." Delete the "c4d" folder in your Local Library > Support > Plugins file path.
Go to the following path:
For Windows: C:\Users\[YOUR_USERNAME]\AppData\Roaming\MAXON
and then open each folder with names containing the "Cinema4D" or "Cinema 4D" tag
Go to the "Plugins" folder and delete the "MSLiveLink" folder: C:\Users\USER_NAME\AppData\Roaming\MAXON\Cinema4D_xxx\plugins\
For MacOS: users/[USERNAME]/Library/Preferences/MAXON/Maxon Cinema 4D R21_xxx/plugins/MSLiveLink
Delete the "MSLivelink" folder.
If you come across any technical issues, please contact our customer and technical support by reviewing the steps detailed in this guide.