Mixer 8K export crash

Answered

April 10, 2019 18:32

I've just downloaded the Quixel Mixer 2019.1, and for some reason the software keeps crashing when trying to export anything in 8k. 4k is fine, but 8k no..

Any ideas of why?

Running Win10 with Threadripper 1950, GTX 970 and 32GB Ram.

Comments

7 comments

Jonathan (Community Manager)

April 10, 2019 18:46
Hi Lundberg!

I'm creating a ticket for this thread so our developers can look into this with you. In the meantime, could you kindly share the following log file with us?

Windows:
C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\output_log.txt

Mac OSX:
~/Library/Logs/Unity/Player.log

Thank you!
0

Comment actions Permalink
Lundberg

April 11, 2019 15:20
Sure :) The file is rather large (amount of content). So is a WeTransfer accepted?

Link: https://we.tl/t-MyPrqAHPIy
0

Comment actions Permalink
Jonathan (Community Manager)

April 11, 2019 15:39
Go ahead and send it in the ticket you should see in your e-mail, that way our devs will be notified and we can start the resolution process. :)
0

Comment actions Permalink
Lundberg

April 11, 2019 19:37
Ah, that's done. Thanks! :)
0

Comment actions Permalink
Jonathan (Community Manager)

April 11, 2019 20:02
Great, thank you! I've relayed this to our dev team for investigation.
0

Comment actions Permalink
Eljo

April 13, 2019 11:02
Hi, I'm having the same problem
0

Comment actions Permalink
Jonathan (Community Manager)

April 13, 2019 16:42
Hi Eljo!

Please create a new thread so we can track this issue independent of the one that Lundberg submitted. Additionally, please be sure to send in your Mixer logs so we can look into this ASAP.
0

Comment actions Permalink

Please sign in to leave a comment.