Can´t render mixer main screen
Completed
Hello!
I am having problems with the main screen of mixer. The viewport simply goes completely black. It does not rend anything, either in new projects or opening the projects of the examples. It is simply a black rectangle.
This is independent whether I'm using the camera in perspective mode or not.
I tested in the versions Quixel Mixer v2019.1.2.0 for Windows, Quixel Mixer v2019.1.1.0 for Windows, Quixel Mixer v2019.1.0.0 for Windows and Quixel Mixer v2018.2.4.0 for Windows, all with the same problem.
The rest of the mixer interface appears to be working properly.
I am using a license from the academic program.
Thanks in advance.
Best regards,
Jorge
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Hello Jonathan and Jin,
Happy Easter. Well, in Brazil is Easter today. In some places it is April 28, if it is your case, I am advancing on the 28th.
First of all, thank you for the quick response. My notebook is a bit old. Regarding the configuration, I leave only processor and video in the comment, and a link to the complete specs report in the sequence.
The reason for using the relatively old drivers is that they are recommended by the manufacturer itself. When updating them I had several blue screen of death problems, so when I last formatted, I returned to the one recommended by the manufacturer.
I am aware that this Radeon video card can be tricky. If you find it interesting I can test new versions of the drivers.
Thanks again,
Link for full specs: https://drive.google.com/open?id=1ZNjPZq0zAoWmHEQH01IT9OYY-kdrVMvw
Software
-------------------------------------------------------------------------Windows Version Microsoft Windows 8.1 (6.3) Home Single Language 64-bit (Build 9600)
DirectX Version 11.0Processors
-------------------------------------------------------------------------Number of sockets 1
Number of threads 8APICs
-------------------------------------------------------------------------Socket 0
-- Core 0 (ID 0)
-- Thread 0 0
-- Thread 1 1
-- Core 1 (ID 1)
-- Thread 2 2
-- Thread 3 3
-- Core 2 (ID 2)
-- Thread 4 4
-- Thread 5 5
-- Core 3 (ID 3)
-- Thread 6 6
-- Thread 7 7Timers
-------------------------------------------------------------------------ACPI timer 3.580 MHz
Perf timer 2.144 MHz
Sys timer 1.000 KHz
Processors Information
-------------------------------------------------------------------------Socket 1 ID = 0
Number of cores 4 (max 4)
Number of threads 8 (max 8)
Name Intel Core i7 3632QM
Codename Ivy Bridge
Specification Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz
Package (platform ID) Socket 988B rPGA (0x4)
CPUID 6.A.9
Extended CPUID 6.3A
Core Stepping E1/L1
Technology 22 nm
TDP Limit 35.0 Watts
Tjmax 105.0 °C
Core Speed 2893.1 MHz
Multiplier x Bus Speed 29.0 x 99.8 MHz
Base frequency (cores) 99.8 MHz
Base frequency (ext.) 99.8 MHz
Stock frequency 2200 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX
Microcode Revision 0x1B
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 6 MBytes, 12-way set associative, 64-byte line size
Max CPUID level 0000000Dh
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 256 KB, 2 thread(s)
Cache descriptor Level 3, U, 6 MB, 16 thread(s)
FID/VID Control yesGraphics
-------------------------------------------------------------------------Number of adapters 2
Graphic APIs
-------------------------------------------------------------------------API D3D
API ATI I/O
API ADL SDK
API Intel I/ODisplay Adapters
-------------------------------------------------------------------------Display adapter 0
ID 0x4000000
Name Intel(R) HD Graphics 4000
Board Manufacturer Dell
PCI device bus 0 (0x0), device 2 (0x2), function 0 (0x0)
Vendor ID 0x8086 (0x1028)
Model ID 0x0166 (0x0572)
Revision ID 0x9
Performance Level 0
Core clock 350.0 MHzWin32_VideoController AdapterRAM = 0x84000000 (2214592512)
Win32_VideoController AdapterRAM = 0x80000000 (2147483648)
Win32_VideoController DriverVersion = 10.18.10.4885
Win32_VideoController DriverVersion = 13.151.0.0
Win32_VideoController DriverDate = 12/11/2017
Win32_VideoController DriverDate = 08/19/2013Display adapter 1
ID 0x2000000
Name AMD Radeon HD 7730M
Board Manufacturer 0x1028 (0x0572)
Memory size 2 GB
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x1002 (0x1028)
Model ID 0x682F (0x0572)
Performance Level 0
Core clock 300.0 MHz
Memory clock 300.0 MHz
Performance Level 1
Core clock 575.0 MHz
Memory clock 900.0 MHzWin32_VideoController AdapterRAM = 0x84000000 (2214592512)
Win32_VideoController AdapterRAM = 0x80000000 (2147483648)
Win32_VideoController DriverVersion = 10.18.10.4885
Win32_VideoController DriverVersion = 13.151.0.0
Win32_VideoController DriverDate = 12/11/2017
Win32_VideoController DriverDate = 08/19/2013Monitor 0
Model ()
ID AUO21ED
Serial
Manufacturing Date Week 4, Year 2011
Size 15.3 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 0-0 kHz
Vertical Freq. Range 0-0 Hz
Max Pixel Clock 0 MHz
Gamma Factor 2.2 -
I don't think drivers are the issue here - I'm pretty certain your chipset is out of date and not supported. The release date for the 7730M was in 2012. Mixer requires video cards with modern architecture to run correctly - or at all, actually. You could try updating the drivers. It's a potential fix but considering the age of the card, an unlikely one. You could also ensure that your GPU is set to run while 3D applications are operating, or set to run at all times. If Mixer is being loaded by your CPU's video, it simply won't load because the CPU doesn't have the graphics architecture to render Mixer's output.
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Hi Jonathan,
Well, I've updated the drivers to the latest version available on the AMD website (ignoring Dell's recommendation). And now everything works perfectly. I haven't had any other problems with any other applications at the moment. It seems solved for now.
Thanks a lot for the help.
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