Trouble loading layer

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George

• May 01, 2019 18:04

I have trouble loading some materials which is puzzling. Most work fine.

I've tried redownloading them.

 

The error is - Trouble Loading Layer Asset ID;sikqyan

Gloss--Not Found

 

Any ideas how to solve it?

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• 

  Jin

  • May 01, 2019 18:36
  • Edited

  Hi George,
  
  I just tested the asset sikqyan inside Quixel Mixer, it is working for me. Can you tell me how you imported it to Mixer?
  
  We can try this: I will let you know how I imported it and I will ask you if you can try my way to see if:
  it's the same way you imported it and to check if it works this way (in case you did it differently).
  
  1. I download the asset via Quixel Bridge,
  2. I opened Mixer and went to "Local Library" (if you don't see it, go in: Menu > Library > Select "Refresh Library")
  3. I simply clicked on the asset that appears in the Mixer "Local Library"
  4. It loaded it successfully
  5. I just created a solid layer under but that has does not affect the loading of the asset itself.
  
  
  Let me know if these steps will make it work for you, if not I will create a support ticket!
  
  Best

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  George

  • May 01, 2019 20:42

  Thanks for the reply. I've figured it out. 

  I had to change the download settings to include Gloss maps and redownload in Mixer. Didn't think I'd need them. Seems to only effect opacity materials.

   

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  Jin

  • May 02, 2019 07:49

  Ah, it happens sometimes. Glad you have it all working fine now.

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