Downloading issues

Answered

tsn

July 23, 2019 07:15

Downloading assets via Bridge is very slow and unreliable for me: bandwidth is below 1 MB/s almost any anytime and some downloads even stop arounf 99%. But when I restart Bridge the asset appears as downloaded completely. With bulk downloads this means that I have to go through every asset folder manually to check if it's complete. Downloading assets via the website is approx. 4-5x faster and I also get working zip files.

Another thing concerns the download of export plugins. After updating to the latest version all existing plugins have been removed and now I'm trying to download them again for 2 days already. But the only thing I see as an ever spinning arrow icon next to "Downloading latest..."

Any tips or workarounds? Thanks!

Comments

3 comments

tsn

July 23, 2019 08:15
Quick update: the plugin download finally succeeded.
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Jin

July 23, 2019 09:59
Hi TSN, this highly depends on your location and your network bandwidth and stability. If we have any Quixel related server issues, we announce it on our social networks to notify our users. I will still report that issue in case something uncommon happened that our technical team might detect.

Cheers
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tsn

July 23, 2019 11:05

Edited
Thanks for getting back to me. I have a 0.5 GBit cable DSL conection in Germany. I normally have the full bandwidth except in cases, where the remote server limits the download transfer rate, but even then I get around 8-12 MB/s. From other download servers I usually have 25--30 MB/s, and with multiple downloads at the same time I easily reach 55 MB/s.
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