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Download button missing

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14 comments

  • Jin

    Hi, the global download settings are not meant to allow you to download your asset but instead to setup premade download settings so you don't have to change it per asset every time you download an asset and also easier for batch-downloading.

    To download an asset:

    1. Click on the asset then on the right, go in the download tab.
    2. Or click on the green download arrow.


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  • JanikO

    Hi Jin,

    Thanks for your reply.Sorry, I did not express myself well.

    I was just  trying to describe the position of the big blue download button in the down right corner.

    It´s simply not there. It´s also not in the upper right corner of the selected asset.

    Am I missing something?

     

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  • Jin

    That is indeed very strange. Did you try to uninstall and re-install again? It's a classic but try and let me know if it's still happening. If it does persist, I'll open a ticket.

    Looking forward to your test.

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  • JanikO

    Hi Jin,

    Yes, I did.

    I also noticed that sometimes when bridge starts the download buttons are there.

    As soon as I switch to any other tab like "acquired", "brick" or whatever, the buttons

    disappear and don´t come back. But usually they are not there from the beginning. 

    Bridge is installed with Admin rights and also on different computers the problem persists.

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  • Jin

    Thank you for all your information and reporting this issue. We are investigating the issue and will come back to you ASAP.

    Best,
    Jin

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  • Jin

    You did not mention you had an educational license. We've looked into your account and were able to find out why you cannot download from Bridge. Do you remember having received any instruction on how our Educational "system" work? If not let me know and we will help you in that regard.

    Best,
    Jin

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  • JanikO

    Hi Jin,

    Sorry, I didn´t know it´s important. The person who ordered the license is not available at the moment. Would you mind explaining what we can do about it?

     

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  • Jin

    In your Getting Started PDF you'll find all of the documentation you'll need to work with the assets from the Educational Program. Educational licensees do not have in-app download privileges as the program grants you a set of assets to work with. Kindly follow the directions in the PDF and you'll be good to go.

    Thank you for reaching out!

    Best,
    Jin

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  • JanikO

    Hi Jin,

    does that also apply to the paid Educational XL Program? Thanks!

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  • JanikO

    ... and what if we need assets, which is not included in the 2000 of the paid Educational XL Program? Thanks!

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  • Jin

    Hi, yes indeed. It is based on a shared repository that you should have receive access to.

    if you want I (or my colleagues) email you the "The Quixel Educational XL Program Started Guide" if you do not have it already. Most of the information should be in it.

    Let me know if I should create a ticket so we can email you any documents or information.

    Best,
    Jin

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  • JanikO

    Hello Jin,

    we do have that pdf, but there a few student projects that need assets, which is not included in that package. What can we do Thanks!

    Warm regards,
    Viet

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  • JanikO

    Also, it seems that we do not have access to the 2000 assets. How does this generally work for Education XL? Thanks!

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  • Jin

    Thank you for all your information. I've created a ticket and our support team will assist you ASAP.

    Apology for any inconvenience.

    Best,
    Jin

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