download plug in

Answered

mat

September 20, 2019 11:38

Hello ,

I am using bridge 2019.2.3 and i can download the plug in for clarisse from the UI.

So i download the files for custom install , i followed carefully the guide for installation , but i had an error when using the shelf button : LiveLink_Path is not defined.

i am using win 7, clarisse 4.0 sp3 .

Comments

12 comments

Jin

September 20, 2019 12:08
Hi Mat!

I suppose you can see the Megascans Shelf? Try this:
- Find where is your Clarisse plugin path locally. It should be where your Megascans library is
- Mine looks like this:
  Script Path ↳ (...) Megascans/Library/Megascans/support/plugins/clarisse/1.1/MSLiveLink/MS_LiveLinkLauncher.py
  Icon Path: ↳ Megascans/Library/Megascans/support/plugins/clarisse/1.1/MSLiveLink/MS_Logo.png
- Simply copy the correct path inside this window:
  
  Also, did you have Clarisse open while auto-installing the plugin? The Auto Install should work. Here is a link of the official documentation. You can use this web page documentation from now on.
  
  I'll stay available for any further assistance.
  
  Best,
  Jin
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mat

September 20, 2019 12:17
Yes i have the shelf button and i just made a fresh intall of the clarisse plugin from the link of official doc.

but this error still raise :

Traceback (most recent call last):
00:07:52 File "<string>", line 17, in <module>
00:07:52 NameError: name 'LiveLink_Path' is not defined
00:07:52

for information the link for the plugin is version 1.0 and it seems that you use 1.1 , maybe there is a patch in the new version.

Is it possible to get it ?
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Jin

September 20, 2019 12:46
Can you show me your full hard drive directory path of your LiveLink Clarisse plugin?
- Search for it inside where your Megascans folder was create. You can find the Megascans directory via Bridge Menu > Edit > Settings > A pop up window will open and will show you the "Local Library Path":
- This is where you should find it:
Copy / Paste the file directory + the MS_LiveLinkLuncher.py and MS_logo.png inside the Clarisse Shelf Settings (my GIF above).

I might be running an internal dev version, otherwise you get free LiveLink updates directly from Bridge! I will double check that for you.

Jin
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mat

September 20, 2019 12:59
the path is X:\02_Objets\24_Megascan for the lib

the full path where the shelf in clarisse is : X:\02_Objets\24_Megascan\support\plugins\clarisse\MSLiveLink
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Jin

September 20, 2019 13:17
Follow the steps mentioned above and let me know how it goes.

Jin
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mat

September 20, 2019 13:35
I have alreadu did it several times,

it does not fix anything.

the problems seems to come from the MS_LiveLinkLauncher.py file

the error came form those line

LiveLink_Path = '"' + LiveLink_Path + '"'
LiveLink_Exe_Path = '"' + LiveLink_Exe_Path + '"'
Package_Path = '"' + Package_Path + '

if i declare those variable as empty string before, i do not have the error mentionned above.

However i new error raise in the cmd prompt who pop after clicking the shelf button :

MS_ClLiveLink.exe is not found

and the cmd prompt close
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Jin

September 20, 2019 13:55
Could you screenshot the error log instead? Especially this one:
- LiveLink_Path = '"' + LiveLink_Path + '"'
  LiveLink_Exe_Path = '"' + LiveLink_Exe_Path + '"'
  Package_Path = '"' + Package_Path + '
Thank you in advance.
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mat

September 20, 2019 13:58

Edited
the text in the previous post came from the file MS_LiveLinkLauncher.py
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mat

September 20, 2019 14:02
if I launch the MS_ClLiveLink.exe manually, bridge accept to send the datas via custom socket port , and declare the export ok.

But it doest not import in Clarisse

the error is the following:
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Jin

September 20, 2019 14:03

Edited
I noticed something. Could you rename your folder "Megascans" instead of "24_Megascan" and let me know?

If not, we'll keep on finding a solution!
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mat

September 20, 2019 14:12
done and same issues
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Jin

September 20, 2019 14:29

Edited
Thank you for testing. I've created a ticket, our support team will get back to you ASAP to find a solution (via email).

Make sure to mention any useful details: your installation pipeline setup and environment variables, OS version and Clarisse (you did already) and any additional info that could help us (beside the information you already shared in this thread).

Apology for any inconvenience.

Best,
Jin
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