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Mixer restarts my computer sometimes

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3 comments

  • Jin

    Hi, are you sure Mixer is causing a PC restart? Are you getting a blue screen, a graphic glitch or the PC simply reboot?

    Make sure your BIOS and GPU Driver are both up to date. Having more information would highly help us figuring why it's happening and most importantly if it's Mixer causing the reboot and why/how.

    Best,
    Jin

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  • evilspider1

    hi, the problem is with mixer, my computer simply reboot, it doesn't happen when I play videogames or when I making another task, yes, at the beginning when I installed my card it happend with other apps I installed drivers and now it just happend with mixer. my computer specs in the attached image. thanks in advance.

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  • Jin

    Hi! Thank you for your screenshot and details. I'll create a ticket, you will receive an email shortly, could you reply with the log file so our devs can have a closer look at the issue?

    You can find the Mixer Log file here:

    • Windows: C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\Player.log
    • MacOS: ~/Library/Logs/Unity/Player.log

    Thank you in advance!

    Best,
    Jin

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