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Mixer crashes when loading textures

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8 comments

  • Jin

    Hi Adam! Thank you for your report. Which asset ID did you use exactly? I'd like to try to reproduce your issue. I just have to load 3 and up to 5 assets over and over, correct?

    Jin

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  • Adam Nordgren

    It seems to affect a bunch of different ones but specifically  "Wood_Planks_tj1keiqg" 4K immediately suspends the application.
    I have tried deleting the asset and redownloaded it but nothing changes.
    I recorded the problem, 

    https://photos.app.goo.gl/wZ1uqqXkLtRiD3ge9 


    As you can see it gets stuck on loading. Mixer uses about 300mb ram and 3% of my processor while its stuck

    I've tried leaving it like that for 45 minutes but nothing changes.



    Thanks
    Adam

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  • Jin

    Very informative reply, thank you very much! Our Mixer developers will have a look at it ASAP. We will try to reproduce it.

    Could you upload and share with us your Mixer log file? You can find it here:

    • Windows: C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\Player.log
    • MacOS: ~/Library/Logs/Unity/Player.log


    Best,
    Jin

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  • Adam Nordgren

    https://drive.google.com/open?id=18iq8x6Vpbw56sO-_KZ4Ut04VFrPdASc3 

    This is from the exact same workflow as in the clip

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  • Jin

    Perfect! We will investigate the issue and come back to you as soon as we can. Thank you for your cooperation.

    Best,
    Jin

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  • 5Ding

    hi, is there any solution yet? I ran into the same problem, after I reinstalled my system and Quixel :(

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  • RyanJP

    This happens to me all the time, this is a huge issue please fix soon

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  • Orantrik

    Have you solved it yet?

     

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