Bridge - Maya/Vray Relflection glossiness issue.

Answered

October 01, 2019 09:25

Hej !

Quick question.

When i am expording a surface mat. from bridge into maya/vray everything works great, but the reflection glossiness does not get an input and i have to do it manually.

Thank you for this amazing product,

I am super happy with megascans!

Finn

Comments

7 comments

Jin

October 01, 2019 10:16
Hi Finn!

This is a known issue that we plan to fix via a new reworked LiveLink. Apology for the inconvenience! We do plan to update several LiveLink for offline renderers before the end of the year. Including Maya, 3ds Max and a few more. We kindly invite you to wait for it.

Thank you for your kind words! Your satisfaction is our motivation.

Let me know if you have any further questions or require any assistance. I'll be happy to help!

Best,
Jin
0

Comment actions Permalink
finn hagemann

October 01, 2019 10:25
Awesome! That is not a problem then.

I will ask it in here instead of opening a new thread, I hope its ok.

Is there a way to stock up my account from 4k to 8k personal?

Greetings,

Finn
0

Comment actions Permalink
Jin

October 01, 2019 12:32
We usually prefer a new thread but it's okay for this time, don't worry!

Upgrading from a 4K monthly or yearly to 8K personal plan is totally possible. Waiting for your greenlight and we will proceed to the upgrade ASAP!

Best,
Jin
0

Comment actions Permalink
finn hagemann

October 01, 2019 16:27

Edited
Greenlight ! What do i need to do ?
0

Comment actions Permalink
Jin

October 01, 2019 19:06

Edited
Hi Finn, sorry for taking some to reply! I needed to verify a few things.

Let me briefly talk you through the current process of upgrading/changing your subscription plan in your case:
- In order to change your subscription plan, I will first refund you this month and then cancel your subscription (myself, not you).
- You will have to take a new subscription (8K personal in your case) yourself like you did with the 4K plan. You keep your current points and you switch to 8K!
Shall we proceed? Let me know!

Best,
Jin
0

Comment actions Permalink
finn hagemann

October 01, 2019 19:41
Awesome ! Lets do it.
0

Comment actions Permalink
Jin

October 01, 2019 22:56

Edited
Done! ✅

Now you should be able to subscribe to an 8K Plan. If anything is not happening "according to the plan", just let me know and I'll fix it ASAP! Also, if you cannot subscribe again, try again later as our system might need some time to update everything. But feel free to try now!

I might not reply until tomorrow as it is 11pm here. I'll take care of any further required assistance tomorrow if needed!

Best,
Jin
0

Comment actions Permalink

Please sign in to leave a comment.