Mixer not getting to the main screen

Answered

BOMBZ

November 12, 2019 13:16

I just downloaded Mixer and as soon as I started Im stuck with this screen for a while now. Tried running in comptability but doesnt seem to work.

My specs:

Intel i5- 6700

16 GB RAM

GTX 1050 OC

Windows 10 Home

5TB HDD

Comments

19 comments

Aniki

November 12, 2019 13:22
me too....
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CallHimJD

November 12, 2019 13:32
same here
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HerrEdgy

November 12, 2019 13:37
Same here and same for a colleague of mine. Probably has to do with the Epic Games acquisition.
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GeeksGoneBad

November 12, 2019 13:51
Same here - just downloaded and got the same result
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timhermes

November 12, 2019 14:01
Same here
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liilu

November 12, 2019 14:04
same here :(
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darkmoss

November 12, 2019 14:04
Same here
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Kittuov

November 12, 2019 14:06

Edited
I was able to fix it using by installing an old version, logging in and then installing a new version.

You can use the link in this forum post to download a working old version.

https://help.quixel.com/hc/en-us/community/posts/360006294098-Mixer-launch-fail

That being said, this is just a work around.
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sersia

November 12, 2019 14:35
Same Here!!!
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Slothstronaught

November 12, 2019 15:13
Not working here as well.
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AR-9217

November 12, 2019 15:36
Same problem
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Jota

November 12, 2019 16:22

Edited
KITTUOV gave the solution, now it works fine:
"I was able to fix it using by installing an old version, logging in and then installing a new version.

You can use the link in this forum post to download a working old version.

https://help.quixel.com/hc/en-us/community/posts/360006294098-Mixer-launch-fail

That being said, this is just a work around."
Solution by KITTUOV
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Zyrena

November 12, 2019 16:08
Exactly the same problem. Updated to the latest release and it's now sticking on the loading screen.
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BOMBZ

November 12, 2019 16:37
I tried downloading the older version but im using my epic games account and dont have a quixel one. It does not let me login with Epic games account though. But im able to get past the loading screen
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Jin

November 12, 2019 20:23
Hi guys! Sorry for the late reply. Please, close Mixer and download our latest version!

Do let me know if the issue still occurs.

Best,
Jin
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Zyrena

November 12, 2019 20:39
And it's now working perfectly again. Thanks for the quick fix!
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Gus

November 14, 2019 06:21
Mine won't got past the start screen despite logging in with an older version and then updating with 2.3. No matter what I do 2.3 just doesn't want to log in or anything.
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Dzeremaja

March 04, 2021 21:43
Mine won't work too! i have been stuck with a new version for a while now. And even funnier, no solution actually works for me. I have been reinstalling, logging in and out. And nothing. I cant use older version because I need 3D assets option. Can someone help me with my problem? Thanks in advance!
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Laila Shahzad

March 08, 2021 15:49
Hi Dzeremaja, if you're facing any issues, I highly recommend you do not bump old posts and instead reach out directly to support@quixel.com with the requisite info that can be found here:

https://help.quixel.com/hc/en-us/articles/360006094198-How-can-I-reach-out-to-Quixel-Support-
https://help.quixel.com/hc/en-us/community/posts/360009465778-GUIDE-Types-of-Issues-and-Basic-Troubleshooting

In the meanwhile, I'll go ahead and close this post. We look forward to hearing from you via email!
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Post is closed for comments.