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Slow Bridge download speed

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23 comments

  • JanG

    Hi,

    I have the same problem. Quixel Bridge is not downloading at all - plugins and assets. I'm from Poland. Please help!

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  • Hidayet ÇİFCİ

    I have the same problem when downloading from the web address. After all, they're going through a big change. They are also working on this. We need to be understanding and patient.

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  • Wassim

    Yes ! I'm experiencing the same issue.

    Need to be patient for now :D

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  • Wassim

    Hello Guys,

     

    Are you still experiencing the same issue ?

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  • Tigmat

    Hello,

     

    So far yes, it improved a little bit but still it is slow.

     

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  • JanG

    Hi,

    Still the same. In my case it's even worse because it's not downloading at all - 0 bytes/s.

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  • Wassim

    Tigmat yes, it improved a little bit, but i'm 10 times slower than my normal download speed.

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  • AlesSSSSsio

    sometimes I have 2or3 MB/s,but usually no speed

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  • Jonathan (Community Manager)

    Hi everyone,

     

    This sounds like network congestion, which is outside of our control. Give it a few days to clear up and things should return to normal for you.

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  • searsh

    Still super slow download 

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  • yusufmax

    Still super slooooooooooooooooooow download speed

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  • Owl

    I am from germany and recently quixel started to become slow for me too.
    I have like 120kbs at best, it always cancells the download.

    :/

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  • visen18

    I come from china and have VPN.But the download speed is too slow.And a very important problem.I don't kown why is the download file cancel instead of suspending.Please add a choice in setting when the network outage.Thanks so much!

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  • Yuri neiva
    I bought 84 points and I can't download because it is extremely slow, my points will expire in 19 days
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  • YOGIYOBOY

    Slow speed downloading this is shame full that so many people are reporting the same problem including myself this is worst experience ever developers and engineers need to wake up .

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  • rg

    great assets but very slow download speed....:(

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  • searsh

    unfortunately they ignore this thread

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  • Owl

    No, recently in germany things got fixed! I can download everything now at 2mb speed :3 Its great!

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  • rg

    I'm from Switzerland and it's still very slow :(

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  • aoshi11

    I am currently having slow download as well. At times it cuts off and restarts. Could this be due to server congestion? 

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  • Jaap

    Downloading from quixel is very slow, I only get 20-50 KBs download speeds. While I have a  100MBs connection.

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  • Antoine_Collignon

    Hi, this slow speed is unaceptable.
    My internet is fine, computer is fine.

    DL : 64.7 MB/S   
    UP : 19.4 MB/S

    On quixel bridge, the speed is around 200 kbs MAX, sometimes it just stop completly and you need to restart the app. 
    What is the issue ? Why isn't a clear answer about this ? It's extremely frustrating, especially when you bought more than 300 assets and move onto a new computer, redownloading them one by one 15 min is just not possible.

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  • Jonathan (Community Manager)

    Hi Antoine_Collignon - I'm sorry you find this situation unacceptable. As I mentioned in my last reply, download speeds are largely out of our control. Network congestion (especially as it relates to COVID-19) is generally outside of our ability to address and resolve. There are many failure points in-between you and our servers. Geolocation plays a large factor in this. Waiting a few days will usually result in the issue being fixed as the failure point is resolved by a network technician.

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