Quixel Help Center home page

Bridge not download anything right now

Answered

Comments

24 comments

  • Jin

    Hello! Thank you for reporting your issue on our forum. Here is some questions to help us having more information:

    • Could you record a video for us showing the  issue happening?
    • Are you logged in when it happens? I suppose yes (otherwise you wouldn't be able to download).
    • Are you sure your internet connection is not the cause?
    • Are you using a VPN?
    • If not: Where are you located? This will help us to know which server you are using based on your location. You don't have to answer this question if you want full privacy!

    The more information we have, the more we will be able to localize the issue! Last but not least: could you share with us the Bridge log file? Again, if you prefer full privacy we can switch to email. You can find the file here and then upload it on like Google Drive or an alternative.


    Best,
    Jin

    0
    Comment actions Permalink
  • xstatic

    Hi Jin,

    Yes I'd like to troubleshoot this through email. Can you please email me?

    A customer support also asked me to delete my Bridge and Megascans folders in the \AppData\Roaming folder but that didn't fix it.

    1
    Comment actions Permalink
  • xstatic

    Also, to answer some of your questions

     

    https://i.imgur.com/0csCjnX.mp4  - What it looks like when I try to install ue4 plugin

    https://i.imgur.com/TOHqdOt.mp4 - What it looks like when I try to download a surface

    https://www.dropbox.com/s/tgre4d4s0nbtp7i/bridge.log?dl=0  - Log file

    Are you logged in when it happens? I suppose yes (otherwise you wouldn't be able to download).

    - Yes I am logged in

    Are you sure your internet connection is not the cause?

    - I'm mostly sure. I can download surfaces through the Megascans website, but not through Bridge. I don't see any other issues with my internet.

    Are you using a VPN?

    - No

    If not: Where are you located? This will help us to know which server you are using based on your location. You don't have to answer this question if you want full privacy!

    - Eastern Canada, more precise location if you email me

     

    1
    Comment actions Permalink
  • majority_major

    I have exactly same problem 

    3
    Comment actions Permalink
  • Jin

    I'll create a ticket and our support team will assist you via email as soon as possible!

    0
    Comment actions Permalink
  • b king

    i  have exactly same problem 

    4
    Comment actions Permalink
  • Jin

    Hello B king and xstatic, Is any of you on Windows 7?

    0
    Comment actions Permalink
  • b king

    win 10 home full update

     

    1
    Comment actions Permalink
  • xstatic

    I'm also using Windows 10, fully updated

    1
    Comment actions Permalink
  • majority_major

    win 10 pro v.1909

    0
    Comment actions Permalink
  • franki_soy

    Try to stop "Epic Game Launcher" in windows task manager, close unreal engine and download from Bridge again. Its work for me.

    2
    Comment actions Permalink
  • b king

    tried that still no d/l of assets or plugin

     

    have even uninstalled epic launcher , ue4 , bridge  and mixer and reinstalled all to default locations no joy

    0
    Comment actions Permalink
  • b king

    is there anyway to manually install bridge livelink plugin to ue4 

    0
    Comment actions Permalink
  • Simonboisd

    Hi everyone, I had the same problem.
    To solve it, I uninstalled bridge and after I deleted the entire bridge folder present in the app data

    C:\Users\User\AppData\Roaming\Bridge

    Check also that bridge.exe is allowed by the firewall (if in doubt, mine was not allowed)

    I hope it will work for you

    0
    Comment actions Permalink
  • WujekBlady

    No reason to make another similar thread so...

    Recently I've decided to check on Megascans with UE4, but encontered a problem with Bridge. I can't download any asset through it, but have no problem via website. With 300mb/s I should be able to download it fast, but nothing happens.

    The same goes to UE4 plugin. Infinite downloading, I don't have any options to choose my version.

    Actually, to even try downloading the plugin, I had to have some assets downloaded, which I did from the website, imported it in bridge and finally option to export appeared.

     

    I have Unreal 4.22.3 and 4.24. I know the latter one doesn't fully support it yet. Manual installation didn't work either.

     

    I reinstalled bridge 3 times so far, with deleting every bits of data associated with it I could find. 

    0
    Comment actions Permalink
  • Jin

    Thank you all for your informative comment. Would it be possible to record the issue (MP4) and share it here? We will continue to investigate the issue.

    0
    Comment actions Permalink
  • WujekBlady

    Ok, here is my video. I hope it's ok.

    https://www.dropbox.com/s/ksflnnrqu4n7z32/QuixelBridge.mp4?dl=0 

    Also here is my log file.

    https://www.dropbox.com/s/x7y4ex36wm10q39/bridge.log?dl=0

    Thanks for Your attention and help. I'm really looking forward to your reply.

    0
    Comment actions Permalink
  • renzocruzz

    I have the same problem with the original postera and WUJEKBLADY. 

    0
    Comment actions Permalink
  • Mauresque

    Hey I am in the same situation,

    I tried all the fixes listed in this thread, I checked the firewall too,I uninstalled, removed it all, reinstalled.

    Still the same problem.. The assets are still not downloading.

     

    Please let us know if you find a fix.

     

    Thanks

    0
    Comment actions Permalink
  • KAVEH

    yea... I have this issue too... 

    0
    Comment actions Permalink
  • JetFighterPilot

    I found this solution somewhere for login issue, but actually it works for me for mentioned problem as well.

     

    So:

    1 - quit Bridge app

    2 - proceed to C:\Users\<YOUR USER NAME>\AppData\Roaming\ ("AppData" folder hidden by default)

    3 - delete (or move to any other place) "Bridge" and "Megascans Bridge" folders

    4 - Open Bridge (it will rebuild those two deleted folders)

     

    I found this procedure safe and easy method to bring the Bridge to work again for every issue I had.

    Please note, that you will lost your settings and will need to make them again. But for the moment I'm still looking for better solution, so if someone will have one - share it please :)

    0
    Comment actions Permalink
  • WujekBlady

    JETFIGHTERPILOT - I've already tried that a long time ago, to no avail.

    0
    Comment actions Permalink
  • Ed Brown

    I can confirm that deleting the AppData/Roaming folders "Bridge" and "Megascans Bridge" and restarting the software did in fact force a rebuild and Bridge downloaded and installed my export plugins AND allowed downloads and exports once I logged in.

    This was instant, no reboot, took 4 minutes.

    0
    Comment actions Permalink
  • Jonathan (Community Manager)

    Hi guys,

     

    Let's refrain from adding posts to old threads - new threads are preferred so we don't lose track of individual issues.

    0
    Comment actions Permalink

Post is closed for comments.