Error when trying to import mesh 'missing'

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Dylan

• February 28, 2020 05:55

Just downloaded Mixer 2020 and and the Wasp model offered in the tutorial on your site. When trying to import mesh(both low poly and high) I get an error that there is a problem importing the mesh. In the file path window it says 'missing?'. The models work perfectly fine if I import them to another app.(Blender). Really confused. Can you offer any help?

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• 

  Zunaira Elahi

  • February 28, 2020 07:10

  Dylan please submit a support request for this issue here:

  https://help.quixel.com/hc/en-us/requests/new

  and please follow these guidelines when filling the form: https://help.quixel.com/hc/en-us/articles/360006094198-How-can-I-reach-out-to-Quixel-Support-

  Please do attach your Mixer log file in your request. You'll find it at the following locations based on your OS:

  Windows

  C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\Player.log

  Mac OSX

  /Library/Logs/Unity/Player.log

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• 

  _bullet_sky

  • May 13, 2020 20:53
  • Edited

  Hey,
  
  I ran into this issue, try reading the documentation found below:
  
  http://docs.quixel.com/mixer/1/en/topic/3d-mesh-file-support-in-mixer
  
  Things to consider: You can try to export as .fbx if you are having an issue with importing an .obj, also make sure you do not import anything else other than just the polygons, any error in any one of these things will cause Quixel Mixer to not understand the file you are feeding it.
  
  Cheers,  

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• 

  S-M.

  • June 24, 2021 22:23

  I think I found the solution) Try to run Quixel as Administrator, it's gonna help.

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