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Bridge not detecting megascans i have clearly downloaded

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Vantablack

so this is my second time coming back here for the same problem because i didn't get any help on the last one. so whats going on is i have two computers (one pc one linux) and on the linux one i started to install some assets through quixel bridge. it looked like it worked but when i plugged it into my main machine running windows all the assets suddenly disappeared. i dont know whats going on or if i can fix it. i have the correct file path chosen and i even tried setting a new file path but nothing seems to work. does anyone know how to fix this?

 

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Comments

12 comments

Date Votes
  • Jin
    • Edited

    Hi! Sorry for missing your issue on the forum. Let's try to get it fixed here!

    I suppose by "PC" you mean windows, since PC just means personal computers. Quick question:

    • "but when i plugged it into my main machine" How did you plug the Windows computer or should I say hard drive?) to the Linux computer?

    Sometimes, when you set multiple times the file path, you create the wrong file path in... the wrong file path. You end up with a double Megascans file directory. Can you verify this for me? I'll comment below with how it should properly be setup file-wise to work correctly.

    • Are you using a NAS or other network system to link both computers?

     

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  • Vantablack

    i am just using a portable 2tb hard drive to connect everything. i have everything set up under a quixel folder in it and its worked fine in the past but when i moved it from my Linux computer and used the same directory it was insisting that i re download everything

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  • Jin

    Could you screenshot the Bridge file path settings on Linux and the folder directory + its file path as well?

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  • Vantablack

    i was unable to get screenshots from linux because i am currently downloading something on this one

     

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  • Nitin

    same problem here..

    it happens all of sudden all assets are on drive but bridge is showing that they are purchased (green ticknot blue tick) but still you have to redownload every thing.

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  • Jin

    I've created a support ticket Vantablack where our Bridge devs will have a closer look at your issue.

    Nitin if you are facing the same issue, please report it to our customer support but first have a look at these mandatory guides: click here and here

     

    Cheers

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  • viiemo

    The issue persists in Bridge version 2020.2.3.

    My solution to this:

    1. Close Bridge
    2. Rename the 'Download' folder in the Megascan library, for example, 'Download_old'
    3. Open Bridge, a new 'Download' folder is created automatically
    4. Move assets from 'Download_old' to the 'Download' folder, few at a time or the ones in need.
    5. Wait a couple of seconds to a minute, then reload the bridge by press Ctl+R, or simply reopen Bridge.
    6. Assets should appear now.

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  • vinyvince

    Similar issue on windows 10 here, wish a definite fix  could be given by Quixel

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  • vinyvince

    Will be great if Quixel could write a script to force a rebuild of the local Json file .

    My 1500 3d assets are not listed anymore whatever i do

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  • Ahmad Salman

    Hi vinyvince

    I have generated a support ticket in reference to your issue. You will have received a corresponding email as well. 

    All further correspondence pertaining to your case will take place on that thread. 

     

    Regards,

    Ahmad Salman. 

    Tech Support Engineer. 

    Quixel, Epic Games. 

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  • Konoha

    viiemo 

    Thank you. Your solution can work well.

    This old problem should be solved as soon as possible.

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  • TTaberna

    I don't know if there is another answer to this problem out there. The solution is quite simple, or at least it's been for me.

    Delete the library.qms and the assetsData.json in your library and download folders respectively. Open bridge go to local and wait for bridge to rebuild those files. 

    Cheers

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