Can't sign in with Epic Games; get a "Bad Request" error.
I downloaded Mixer.
I opened the app.
I clicked on Sign in with Epic Games
I typed in my Epic name and password.
It even gave me a captcha challenge a couple times.
Wind up with an "http/1.1 400 bad request" error.
What am I doing wrong?
-
Hi,
Could I please have the email ID associated with your subscription?
It's possible that you haven't switched to the Unreal Unlimited plan yet, because of which you're facing this issue. For that, please go to quixel.com/pricing, click Subscribe, scroll down to the Unlimited Access for UE4 section and click Get Started to switch.
Please do read our FAQs as well. -
Hi TobySmith
First of all, please make sure you have a stable internet connection. Please browse to one of the following paths depending upon your OS and delete the Settings.dat file.
Mac:
/Users/(username)/.config/Quixel/Quixel Mixer/Settings
Windows:
C:\Users\Username\AppData\Roaming\Quixel\Quixel Mixer\Settings
Note: Please make sure the Mixer app is closed while you delete the settings file.
Note: AppData is a hidden folder in the above-stated directory. If it is not visible, open Windows Explorer. Go to its View tab > Folder Options.
In the Folder Options window, go to the View tab and under Hidden Files & Folder section, check the box "Show Hidden Files and Folders".
After deleting it, restart Mixer and try signing in again. -
Hi TobySmith I do apologize! Sounds like a technical issue that needs further investigation. Could you send over your Mixer log file to support@quixel.com? Location is as follows:
Windows: C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\Player.log
Mac OSX: <MainDrive> ▸ Users ▸ <username> /Library/Logs/Unity/Player.log
In the "Users" home directory, the library is a hidden folder. Hidden folders can be accessed by pressing the "CMD"+"Shift"+"." key combination. -
The support are very good but if I can help...its a account conflict as far as I can tell.
This is what eventually worked for me.- Kindly clear your Browser cache memory.
- Sign in to your account via "yourquixel sign in"
- Now, navigate to the following path and remove the Mixer settings file:
C:\Users\Username\AppData\Roaming\Quixel\Quixel Mixer\Settings
Note: Please make sure Mixer is not running in the background while performing this step
- Launch Mixer
- Sign in to Mixer as Quixel Account with "yourquixel sign in"
- Kindly clear your Browser cache memory.
-
EvgenyR Then please make either a separate thread or it would be better to send a direct email to Support. https://help.quixel.com/hc/en-us/community/posts/360009465778-GUIDE-Types-of-Issues-and-Basic-Troubleshooting
Post is closed for comments.
Comments
12 comments