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Can't sign in with Epic Games; get a "Bad Request" error.

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Shy_Poke

I downloaded Mixer.

I opened the app.

I clicked on Sign in with Epic Games

I typed in my Epic name and password.

It even gave me a captcha challenge a couple times.

Wind up with an "http/1.1 400 bad request" error.

What am I doing wrong?

2

Comments

12 comments

Date Votes
  • TobySmith

    The support are very good but if I can help...its a account conflict as far as I can tell.
    This is what eventually worked for me.

     

    • Kindly clear your Browser cache memory.

    • Sign in to your account via "yourquixel sign in"

    • Now, navigate to the following path and remove the Mixer settings file:

      C:\Users\Username\AppData\Roaming\Quixel\Quixel Mixer\Settings

      Note: Please make sure Mixer is not running in the background while performing this step
    • Launch Mixer

    • Sign in to Mixer as Quixel Account with "yourquixel sign in"
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  • Laila Shahzad

    Hi TobySmith I do apologize! Sounds like a technical issue that needs further investigation. Could you send over your Mixer log file to support@quixel.com? Location is as follows:

    Windows: C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\Player.log

    Mac OSX: <MainDrive> ▸ ⁨Users⁩ ▸ <username> /Library/Logs/Unity/Player.log
    In the "Users" home directory, the library is a hidden folder. Hidden folders can be accessed by pressing the "CMD"+"Shift"+"." key combination.

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  • TobySmith

    I also have this issue and followed the above suggestion and it is still not working.
    I was previously able to open Mixer so I am a little confused.
    Quixel Bridge is opening without a problem

     

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  • Laila Shahzad

    Hi TobySmith

    First of all, please make sure you have a stable internet connection. Please browse to one of the following paths depending upon your OS and delete the Settings.dat file.

    Mac:
    /Users/(username)/.config/Quixel/Quixel Mixer/Settings

    Windows:
    C:\Users\Username\AppData\Roaming\Quixel\Quixel Mixer\Settings

    Note: Please make sure the Mixer app is closed while you delete the settings file.
    Note: AppData is a hidden folder in the above-stated directory. If it is not visible, open Windows Explorer. Go to its View tab > Folder Options.
    In the Folder Options window, go to the View tab and under Hidden Files & Folder section, check the box "Show Hidden Files and Folders".


    After deleting it, restart Mixer and try signing in again. 

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  • TobySmith

    Thanks for the response....
    I'd already tried that as I saw it another post.
    No luck.

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  • TobySmith

    Okay so I got frustrated and just uninstalled and re- installed.
    same problem.
    Any other ideas????

     

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  • TobySmith

    Thanks ... i've sent it.

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  • deanszh

    I get the same issue is anyone can help?

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  • deanszh

    Thank you very much! it work!

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  • EvgenyR
    • Edited

    I get the same issue/ After I installed the latest version, I can no longer log in through the epic account

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  • Laila Shahzad

    EvgenyR Then please make either a separate thread or it would be better to send a direct email to Support. https://help.quixel.com/hc/en-us/community/posts/360009465778-GUIDE-Types-of-Issues-and-Basic-Troubleshooting

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  • Laila Shahzad
    • Edited

    Hi,

    Could I please have the email ID associated with your subscription?

    It's possible that you haven't switched to the Unreal Unlimited plan yet, because of which you're facing this issue. For that, please go to quixel.com/pricing, click Subscribe, scroll down to the Unlimited Access for UE4 section and click Get Started to switch.

    Please do read our FAQs as well. 

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