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6 comments

  • thousande

    Not a Quixel employee. I've had this a a couple of times and I have not figured out when this happens, but try restart Mixer and run your export again.

    Note, if you have your projects on a secondary hard drive, and the drive is configured to 'fall asleep' after n minutes of inactivity, you have to give the drive some time to 'wake up'. Consult the Windows manual / google for how to adjust timer.

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  • Adrien D

    Bump! I'm opening QM for the first time and i'm stuck the exact same way... 

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  • TheReverend

    Same here - some materials export, but some get stuck. Another thing I have noticed is that the export format is stuck on Custom. Choosing PNG or EXR still keeps custom selected. Ones that allow me to export allow me to change it to a specific format.

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  • TheReverend

    I have managed to find a workaround for the issue which might work for others. I went to the Export page, remove all the maps, changed the format to EXR and then loaded the default maps again, chose my res (8k) and exported them fine. 

     

    Hopefully this works for others too.

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  • unchainedlight

    Same issues here. I just downloaded Mixer for the first time, opened a sample material and tried to export. I was unable to change the export file type, it is stuck on 'Custom' and the export has locked up with the same 'Exporting...' overlay.

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  • Jonathan (Community Manager)

    Please don't bump old threads - create a new one and follow our procedures for creating a support request: https://help.quixel.com/hc/en-us/community/posts/360009470117-GUIDE-Creating-a-proper-Support-Request

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