Bug when exporting

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ludo

• March 27, 2020 12:39
• Edited

hello,

totaly new to quixel mixer:
Just trying to export a basic map with sample mixes :

https://imgur.com/a/vkRDSa6

when i export, it's stuck i can't do anything....
Please help :(

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  thousande

  • March 29, 2020 10:33
  • Edited

  Not a Quixel employee. I've had this a a couple of times and I have not figured out when this happens, but try restart Mixer and run your export again.

  Note, if you have your projects on a secondary hard drive, and the drive is configured to 'fall asleep' after n minutes of inactivity, you have to give the drive some time to 'wake up'. Consult the Windows manual / google for how to adjust timer.

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  Adrien D

  • May 15, 2020 12:13

  Bump! I'm opening QM for the first time and i'm stuck the exact same way... 

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  TheReverend

  • June 10, 2020 20:47

  Same here - some materials export, but some get stuck. Another thing I have noticed is that the export format is stuck on Custom. Choosing PNG or EXR still keeps custom selected. Ones that allow me to export allow me to change it to a specific format.

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  TheReverend

  • June 11, 2020 12:03

  I have managed to find a workaround for the issue which might work for others. I went to the Export page, remove all the maps, changed the format to EXR and then loaded the default maps again, chose my res (8k) and exported them fine. 

   

  Hopefully this works for others too.

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  unchainedlight

  • October 28, 2020 21:42

  Same issues here. I just downloaded Mixer for the first time, opened a sample material and tried to export. I was unable to change the export file type, it is stuck on 'Custom' and the export has locked up with the same 'Exporting...' overlay.

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  Jonathan (Community Manager)

  • October 29, 2020 19:54

  Please don't bump old threads - create a new one and follow our procedures for creating a support request: https://help.quixel.com/hc/en-us/community/posts/360009470117-GUIDE-Creating-a-proper-Support-Request

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