Quixel Help Center home page

Mixer Freezing




  • Jin

    Hello! Your report request is missing all the technical information we need in order to troubleshoot the issue.

    Could you share a screenshot of the issue? We also would like to have more information as mentioned above, see below a guide to help you do a proper report request:

    • How can I reach out to Quixel Support? https://help.quixel.com/hc/en-us/articles/360006094198-How-can-I-reach-out-to-Quixel-Support-
    • GUIDE: Creating a proper Support Request https://help.quixel.com/hc/en-us/community/posts/360009470097-GUIDE-Creating-a-proper-Support-Request
    • GUIDE: Types of Issues and Basic Troubleshooting https://help.quixel.com/hc/en-us/community/posts/360009465778-GUIDE-Types-of-Issues-and-Basic-Troubleshooting

    Looking forward to your comment.

    Comment actions Permalink
  • Courts1999

    Hi! The version of Mixer is 2020.1.1 Beta and my operating system is Windows 10. My laptop has a Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz and 8.0GB of RAM. My Graphics Card is an Intel(R) HD Graphics Family. I am unable to attach a video here, and a screenshot would not show the issue unfortunately. But basically, if I click on the button to make a new mix, nothing happens, and if I click the exit button on Mixer, nothing happens, it stays loaded up but I cannot click on anything other than minimise, maximise, and the X (but the X does not do anything). In addition to this, once the X has been pressed to try to exit the program, the program no longer shows in my task manager, implying that it has shut, but it still stays open. Please help as I was really relying on this to make a bark texture for my dissertation due in a few weeks!

    Comment actions Permalink
  • BlackSwan

    same here, im unable to make a Mix in the Quixel Mixer - 

    my System - 9 3900x - 2070 super - 32 GB - win10 64 - eveything is up to date, 3 days ago i made a fresh windows install. -

    i open mixer, select one of my local texture, "add a liquid layer" to it. And now when i scroll down the Displacement, 1x down fine, but then up again, the screen freez everytime ! just when i scrub threw Displacement its over. - sometimes when i close the basic layer, sometimes when i add 3. layer. - please help - bye the way, this was one of the reason i refresehd windows. I cant do anyting, please make it stable, or talk to us, maybe there is someone to help to fix this issue ? a fast hand u know :D

    Comment actions Permalink
  • RyanJP

    Mixer freezes up on me so often it's essentially unusable. I'd really love to be able to work with it, please update soon!

    Comment actions Permalink

Please sign in to leave a comment.