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Bridge not working in offline mode... again!

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5 comments

  • Jin

    Hello! Sorry for any inconvenience. I've created a support ticket, the support team will get back to you as soon as they can!

    Cheers

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  • Laila Shahzad

    Hi Overwatch04, please review https://help.quixel.com/hc/en-us/community/posts/360009465778-GUIDE-Types-of-Issues-and-Basic-Troubleshooting , namely:

    • Check your Timezone Settings: Make sure that both set time automatically and set timezone automatically are checked in order for Bridge to run efficiently. If these settings are not in place, you will be faced with a blank screen when you launch Bridge.
      For Windows: Settings > Time and Language.
      For MacOS: https://support.apple.com/en-us/HT203413
    • Run Bridge as Administrator: Bridge requires admin rights (on Windows) and unrestricted internet access. Make sure local firewalls (e.g. Windows Firewall) or antivirus programs are not interfering with your connection or blocking Bridge. Here is an article explaining how to allow/block applications in windows firewall How To Allow Or Block Apps In Windows Firewall in Windows 10.

      Let me know if the issue still persists.
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  • Overwatch04

    Thank You Laila,

    I have gone through all of the troubleshooting steps and I am setup correctly and running as admin. I had this issue a few versions ago and all I did was installed the new version when it came out and it worked. 

    I uninstalled and reinstalled Bridge just now. When it opened up the first time I set my library path and set the export settings up. I then closed. I opened it back up as administrator to test it then closed it. I switched to offline and opened again as administrator and still get the blank screen.

    I cannot attach a log file, only photos or links so I will paste it in.


    Thanks,

    Jim


    {"level":"info","message":"Setting user agent: megascans-bridge","timestamp":"2020-06-03T02:28:53.879Z"}
    {"value":true,"type":"boolean","level":"info","message":"isCheckForupdateEnabled()","timestamp":"2020-06-03T02:28:53.904Z"}
    {"version":"2020.2.3","files":[{"url":"Bridge Setup 2020.2.3.exe","sha512":"uaIaY4MCGnnZwNvC7OZKOa5d0AqmNFPhrwQsWzTc5iZecKL4dg0K4DscN37Qc4QD3XEsEzOcaBs2iqWevctHTQ==","size":121675856,"isAdminRightsRequired":true}],"path":"Bridge Setup 2020.2.3.exe","sha512":"uaIaY4MCGnnZwNvC7OZKOa5d0AqmNFPhrwQsWzTc5iZecKL4dg0K4DscN37Qc4QD3XEsEzOcaBs2iqWevctHTQ==","releaseDate":"2020-05-13T10:59:10.108Z","level":"info","message":"update-not-available","timestamp":"2020-06-03T02:28:55.501Z"}
    {"level":"info","message":"BRIDGE_VERSIONS_FOLDER: https://d3uwib8iif8w1p.cloudfront.net/bridge/plugins_10/","timestamp":"2020-06-03T02:28:55.634Z"}
    {"level":"info","message":"MixerAPIManager::Server::LiveLinkStarted","timestamp":"2020-06-03T02:28:56.011Z"}
    {"level":"info","message":"MixerAPIManager::Server::OldLiveLinkStarted","timestamp":"2020-06-03T02:28:56.011Z"}
    {"level":"info","message":"checking-for-update","timestamp":"2020-06-03T02:28:56.033Z"}
    {"version":"2020.2.3","files":[{"url":"Bridge Setup 2020.2.3.exe","sha512":"uaIaY4MCGnnZwNvC7OZKOa5d0AqmNFPhrwQsWzTc5iZecKL4dg0K4DscN37Qc4QD3XEsEzOcaBs2iqWevctHTQ==","size":121675856,"isAdminRightsRequired":true}],"path":"Bridge Setup 2020.2.3.exe","sha512":"uaIaY4MCGnnZwNvC7OZKOa5d0AqmNFPhrwQsWzTc5iZecKL4dg0K4DscN37Qc4QD3XEsEzOcaBs2iqWevctHTQ==","releaseDate":"2020-05-13T10:59:10.108Z","level":"info","message":"update-not-available","timestamp":"2020-06-03T02:28:56.132Z"}
    {"level":"info","message":"Library path changed. Checking for plugin updates","timestamp":"2020-06-03T02:29:22.537Z"}
    {"level":"info","message":"listener::type plugin","timestamp":"2020-06-03T02:29:22.700Z"}
    {"level":"info","message":"listener::isAsset false","timestamp":"2020-06-03T02:29:22.700Z"}
    {"level":"info","message":"item.setSavePath C:\\Users\\Jim\\AppData\\Local\\Temp\\5.8.zip","timestamp":"2020-06-03T02:29:22.700Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:22.700Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:22.814Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:23.318Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:23.822Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:24.326Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:24.829Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:25.330Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:25.833Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:26.334Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:26.837Z"}
    {"level":"info","message":"versions file saved ","timestamp":"2020-06-03T02:29:26.910Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:27.341Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:27.845Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:28.349Z"}
    {"level":"info","message":"Open Login Dialog!","timestamp":"2020-06-03T02:29:28.808Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:28.853Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:29.357Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:29.861Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:30.365Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:30.865Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:31.369Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:31.873Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:32.373Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:32.874Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:33.378Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:33.882Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:34.382Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:34.882Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:35.382Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:35.886Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:36.390Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:36.891Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:37.391Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:37.895Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:38.399Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:38.903Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:39.403Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:39.903Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:40.403Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:40.904Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:41.404Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:41.904Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:42.408Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:42.875Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:42.876Z"}
    {"level":"info","message":"updated --- 2","timestamp":"2020-06-03T02:29:43.327Z"}
    {"level":"info","message":"plugin::done","timestamp":"2020-06-03T02:29:43.368Z"}
    {"path":"C:\\Users\\Jim\\AppData\\Local\\Temp\\5.8.zip","url":"https://d3uwib8iif8w1p.cloudfront.net/bridge/plugins_10/unreal/win/5.8.zip","level":"info","message":"plugin-download-complete","timestamp":"2020-06-03T02:29:43.370Z"}
    {"path":"C:\\Users\\Jim\\AppData\\Local\\Temp\\5.8.zip","url":"https://d3uwib8iif8w1p.cloudfront.net/bridge/plugins_10/unreal/win/5.8.zip","level":"info","message":"downloadPluginSuccess","timestamp":"2020-06-03T02:29:43.370Z"}
    {"path":"C:\\Users\\Jim\\AppData\\Local\\Temp\\5.8.zip","url":"https://d3uwib8iif8w1p.cloudfront.net/bridge/plugins_10/unreal/win/5.8.zip","level":"info","message":"downloadPluginSuccess","timestamp":"2020-06-03T02:29:43.381Z"}
    {"planId":"unreal-unlimited","level":"info","message":"Profile loaded","timestamp":"2020-06-03T02:29:46.255Z"}
    {"level":"info","message":"versions file saved ","timestamp":"2020-06-03T02:29:59.367Z"}
    {"level":"info","message":"cancelAllDownloads","timestamp":"2020-06-03T02:30:45.059Z"}
    {"level":"info","message":"Clearing downloadsQueue 0","timestamp":"2020-06-03T02:30:45.059Z"}
    {"level":"info","message":"Clearing downloadsRequested 0","timestamp":"2020-06-03T02:30:45.060Z"}
    {"level":"info","message":"Clearing downloadsInProgress 0","timestamp":"2020-06-03T02:30:45.060Z"}
    {"level":"info","message":"Setting user agent: megascans-bridge","timestamp":"2020-06-03T02:30:51.719Z"}
    {"value":true,"type":"boolean","level":"info","message":"isCheckForupdateEnabled()","timestamp":"2020-06-03T02:30:51.738Z"}
    {"level":"info","message":"BRIDGE_VERSIONS_FOLDER: https://d3uwib8iif8w1p.cloudfront.net/bridge/plugins_10/","timestamp":"2020-06-03T02:30:53.133Z"}
    {"version":"2020.2.3","files":[{"url":"Bridge Setup 2020.2.3.exe","sha512":"uaIaY4MCGnnZwNvC7OZKOa5d0AqmNFPhrwQsWzTc5iZecKL4dg0K4DscN37Qc4QD3XEsEzOcaBs2iqWevctHTQ==","size":121675856,"isAdminRightsRequired":true}],"path":"Bridge Setup 2020.2.3.exe","sha512":"uaIaY4MCGnnZwNvC7OZKOa5d0AqmNFPhrwQsWzTc5iZecKL4dg0K4DscN37Qc4QD3XEsEzOcaBs2iqWevctHTQ==","releaseDate":"2020-05-13T10:59:10.108Z","level":"info","message":"update-not-available","timestamp":"2020-06-03T02:30:53.303Z"}
    {"level":"info","message":"MixerAPIManager::Server::LiveLinkStarted","timestamp":"2020-06-03T02:30:53.472Z"}
    {"level":"info","message":"MixerAPIManager::Server::OldLiveLinkStarted","timestamp":"2020-06-03T02:30:53.472Z"}
    {"level":"info","message":"versions file saved ","timestamp":"2020-06-03T02:30:56.811Z"}
    {"level":"info","message":"readCache assets=12570","timestamp":"2020-06-03T02:30:59.814Z"}
    {"level":"info","message":"readCache formattedAssets=12570","timestamp":"2020-06-03T02:31:00.047Z"}
    {"level":"info","message":"readCache assets=12570","timestamp":"2020-06-03T02:31:00.460Z"}
    {"level":"info","message":"readCache formattedAssets=12570","timestamp":"2020-06-03T02:31:00.679Z"}
    {"level":"info","message":"readCache assets=5","timestamp":"2020-06-03T02:31:00.699Z"}
    {"level":"info","message":"readCache formattedAssets=5","timestamp":"2020-06-03T02:31:00.700Z"}
    {"level":"info","message":"readCache assets=5","timestamp":"2020-06-03T02:31:00.710Z"}
    {"level":"info","message":"readCache formattedAssets=5","timestamp":"2020-06-03T02:31:00.710Z"}
    {"level":"info","message":"readCache assets=5","timestamp":"2020-06-03T02:31:00.727Z"}
    {"level":"info","message":"readCache formattedAssets=5","timestamp":"2020-06-03T02:31:00.727Z"}
    {"level":"info","message":"readCache assets=5","timestamp":"2020-06-03T02:31:02.902Z"}
    {"level":"info","message":"readCache formattedAssets=5","timestamp":"2020-06-03T02:31:02.903Z"}
    {"level":"info","message":"getAssetsFromFS(E:\\QuixelBridgeLibrary\\Downloaded)","timestamp":"2020-06-03T02:31:20.089Z"}
    {"level":"info","message":"readCache assets=5","timestamp":"2020-06-03T02:31:22.022Z"}
    {"level":"info","message":"readCache formattedAssets=5","timestamp":"2020-06-03T02:31:22.022Z"}
    {"level":"info","message":"readCache assets=5","timestamp":"2020-06-03T02:31:22.044Z"}
    {"level":"info","message":"readCache formattedAssets=5","timestamp":"2020-06-03T02:31:22.044Z"}
    {"level":"info","message":"Setting up image Magick","timestamp":"2020-06-03T02:31:24.179Z"}
    {"level":"info","message":"Setting IM environment variables","timestamp":"2020-06-03T02:31:24.186Z"}
    {"level":"info","message":"IM Path is: E:\\QuixelBridgeLibrary\\support\\utils\\image-magick","timestamp":"2020-06-03T02:31:24.186Z"}
    {"level":"info","message":"Plugin unreal-5.8 Installed Successfully","timestamp":"2020-06-03T02:31:40.360Z"}
    {"level":"info","message":"cancelAllDownloads","timestamp":"2020-06-03T02:32:10.676Z"}
    {"level":"info","message":"Clearing downloadsQueue 0","timestamp":"2020-06-03T02:32:10.676Z"}
    {"level":"info","message":"Clearing downloadsRequested 0","timestamp":"2020-06-03T02:32:10.677Z"}
    {"level":"info","message":"Clearing downloadsInProgress 0","timestamp":"2020-06-03T02:32:10.677Z"}
    {"level":"info","message":"Setting user agent: megascans-bridge","timestamp":"2020-06-03T02:32:23.284Z"}
    {"value":true,"type":"boolean","level":"info","message":"isCheckForupdateEnabled()","timestamp":"2020-06-03T02:32:23.302Z"}
    {"message":"Error in autoUpdaternet::ERR_INTERNET_DISCONNECTED","stack":"Error: net::ERR_INTERNET_DISCONNECTED","level":"error","timestamp":"2020-06-03T02:32:23.478Z"}
    {"error":{},"level":"error","message":"unhandledRejection in Main Error: net::ERR_INTERNET_DISCONNECTED","timestamp":"2020-06-03T02:32:23.482Z"}
    {"error":"net::ERR_INTERNET_DISCONNECTED","stack":"Error: net::ERR_INTERNET_DISCONNECTED::","level":"error","message":"unhandledRejection in Main Error: net::ERR_INTERNET_DISCONNECTED","timestamp":"2020-06-03T02:32:23.484Z"}
    {"level":"info","message":"BRIDGE_VERSIONS_FOLDER: https://d3uwib8iif8w1p.cloudfront.net/bridge/plugins_10/","timestamp":"2020-06-03T02:32:24.741Z"}
    {"level":"info","message":"MixerAPIManager::Server::LiveLinkStarted","timestamp":"2020-06-03T02:32:25.079Z"}
    {"level":"info","message":"MixerAPIManager::Server::OldLiveLinkStarted","timestamp":"2020-06-03T02:32:25.079Z"}
    {"error":"Failed to fetch","stack":"TypeError: Failed to fetch","level":"error","message":"Failed to fetch https://s3-us-west-2.amazonaws.com/quixel-megascans-static/bridge/plugin_versions_10.json","timestamp":"2020-06-03T02:32:25.172Z"}
    {"level":"info","message":"versions file saved ","timestamp":"2020-06-03T02:32:25.253Z"}

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  • Laila Shahzad

    We will be in touch via email. 

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  • Skystruck

    Drag the icon the desktop, right click it and run as Administrator. That's what I did and it worked.

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