Mixer 2020.1.2 Not Installing

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msjphotography

• June 28, 2020 17:32
• Edited

When I opened Mixer 2020.1.1, I was informed that a new version, 2020.1.2 is available, so I went ahead and installed 2020.1.2 on my Windows 10 PC.  During the install, I installed only Mixer 2020.1.2 because I already installed the 2 Smart Material packs and the Sample Mixes when installing 2020.1.1.  After installation, I am trying to open 2020.1.2, but when I do, it keeps opening 2020.1.1 and asking if I want to install 2020.1.2 (which I just installed).  Additionally, I can no longer load a 3D Asset into 2020.1.1 anymore.  I just see the yellow circle with an exclamation point to the left of the load field.  Does anyone have ideas about how I can solve these issues?  Thanks.

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  msjphotography

  • June 28, 2020 17:35

  I refreshed my library (Library>Refresh) and this solved the issue of not being able to load a 3D Asset.  Still no solution to the problem with installing 2020.1.2.

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  Toesca1

  • June 29, 2020 13:47
  • Edited

  I cant even install 2020.1.2, when i have to choose the Local Library Path it says "The path you enter is invalid" no matter what path I choose...

  If someone has fixed the issue please say it!!!

   

  Edit: I installed it with the default path choices and then I migrate it to the disk i want it to and everything seems working as it should be.

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  Dean_DMOO

  • June 29, 2020 10:12

  Same here.

   

  First says not enough space for smartpack 1 (whether that's chosen or not), then with everything turned off won't accept a network location to install library, even though it references it from the previous install.

   

  Only works if I choose a local user folder....*groans* I can't stand quixel software updates, always seems to have new issues...

   

  Downloading the smart pack atm. Hopefully I can just move it to the network when complete and reference the correct folder in mixer.

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  Jonathan (Community Manager)

  • June 29, 2020 20:06

  Can you guys attempt a clean install? By this I mean uninstalling Mixer, restarting, and then reinstalling with the latest installer available from https://quixel.com/mixer. Let us know how that goes if you could, kindly.

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  msjphotography

  • June 29, 2020 20:27

  Jonathan, I'm a little unclear about how this new installation works.  When I do the uninstall, and then re-install, will I need to re-install the 2 Smart Material packs and the Sample Mixes, or can I just re-install 2020.1.2?

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  Gratehia

  • June 29, 2020 23:30

  I had the same problem, but it seemed to work fine and I moved on. But now it corrupted my material mix, still trying to recover it. Be aware. 

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  msjphotography

  • June 30, 2020 21:54

  Jonathan, any thoughts on the re-install question I have above?

  Also, with 2020.1.1 still installed (due to the aforementioned errors), I notice that Quick Export does not work (says I have no export location specified) and Export to Library is greyed out.  Under Preferences, I have proper paths set for both Mixer files and Local Library, so can you please help me get these export features working again.

  Thanks.

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  msjphotography

  • June 30, 2020 22:03

  Jonathan, looks like the Quick Export and Export to Library issues may have been operator error.  I'm fairly new to Mixer and I seem to be able to successfully export when working on a Plane, but cannot export when working with a 3D Asset.  Is this normal Mixer behavior, or is there indeed something buggy?  Thanks.

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  msjphotography

  • July 03, 2020 03:34

  Hi Jonathan.  Any thoughts on the re-install (and other questions) above?

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  dirkus

  • August 02, 2020 11:14

  I regularly have to uninstall mixer completely and reinstall it when there is an update to get it to install correctly. 

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  MarcoMS13

  • February 11, 2021 08:10

  Hi everyone,

  if you are still having this problem i noticed that "the path is invalid" doesn't show up when you install it to another drive. So let's say i want to install on my C-drive i need to start the installation-exe from my D-drive. I read that in some other forum and that worked for me.

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  Brandon

  • June 04, 2021 12:28

  I am having trouble Installing Mixer, similar to Dean above.  When installing with the texture packs, I get an error message.  But when I install without them I can't move past the "select paths" screen.  I have yet to find a solution, Jonathan (Community Manager) have you seen this before? Do i need to specify the save locations or keep it as default?  

  Thank you, 

  Brandon

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