Mixer 20201.4 Not exporting textures
Completed
So I recently did the update for mixer and for some reason I cant seem to export any textures what so ever. I have tried re booting my pc, i have tried different models, tried the standard plane and I still cant export anything.
So texturing the asset is no problem however when I click export it looks like its doing it until you check the folder and its completly empty. I have attached screenshots to show what I mean. I have the corect file location picked because I have it to "open the folder after export" checked and still have the issues. It did work once when the export format was on "custom" and it exported it as an exr file but not when I do it in png, jpeg ect. however if i leave it on custom it now doesnt show the exr file what so ever anymore "insert visable confusion"
One thing to note is that this error started occuring after I did the update as before I did the update it worked perfectly fine.
Hopefully the issue can be solved quickly without me having to reinstall mixer again as my internet is super slow and it took me 3 days to download it... yes im not kidding 3 days. Welcome to the Welsh countryside.
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Hi Faruxton!
kindly navigate to the following path and share the player.log file with me:C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\Player.log
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Hi urooj
I have navigated to that file destination but only have the options of "Player" and "player-prev" i dont have "player.log".
If player is what you are after here is a link to that doc on google docs because it was too long to include in a reply.
https://docs.google.com/document/d/1vmJaCSSyPb0t7VcPcMc19YImuf-HizE24X4DRskyAhw/edit?usp=sharing
Thanks
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Faruxton have you tried upscale export (ex 2k to 4k)?
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So fun story, i loaded up mixer 2020.1.5 tried exporting textures again and im back to the same issue of nothing being exported. tried upscaling and exporting aswell and i get the same issue. :/
At this point i have no idea what to do, iv updated re installed 3 times still get the same issue. posted my log on here and mixer staff have still not gotten back after almost a month...
Might be time to return to substance painter
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Yeah, my last 2 assets I had to deal with the upscale export bug, luckily the asset isn't constantly being viewed up close to the camera so 2k is more than enough, but for that sweet hi end render, I'll either have to wait for this to be addressed or retexture in Painter myself.
You know as far as response, I understand the COVID-19 situation is slowing things down for updates, it just sucks though 😭 -
After re installing version 1.5 for like the 5th time I can now export again... however its only EXR files. Which is better than nothing I can take them into photoshop and re export them as PNG but its just an extra hassle. I have tried upscaling them and it seems to be working fine for me.
As for the covid stituation you are right, still tho its very frustrating when they ask you to do something. You do the task within 5 mins of them replying and then you dont get a response for weeks. :( such is the life of online forums
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@Faruxton
That's good, EXR is also working on upscale export, I'll be sure to give that a try once I have upgrade my computer from repair. Yes it sucks being queued for a response in forums.
Funny experience, myself on waiting, I have yet to receive a response on the amount of smart materials that's suppose to show up in mixer especially after patch updates which included them. I would always see 45, well in 1.5 there were 77 new smart materials and after installation, I was expecting to see over 100, lol well only 4 smart materials were in display. I was not about to reinstall anything at this point. So I decided to see what this option in menu tabe "Reload/Refresh Library" was all about and voila after a few minutes, over 200 smart materials. Perhaps it should be mentioned that one has to do this every time but if it has, well guess that's on me then lolol -
Hi, sorry for coming late to the "party"... But i found a solution that might work, or at least it seems to work for me.
My main 3D software i Maya, so i dont know what the default material name is in Max & Blender etc... But i when i changed the material i work on in Mixer to lambert1 it started to work and i can now export textures.
Hope this might help someone
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Hi Nemilion,
Thanks for the report. In order to investigate the issue, I'll need the following details:
- Which version of Mixer are you using?
- Could you please reproduce the issue at your end then close Mixer. Navigate to the following path and share your log file with me:
C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\Player.log
JaxCane, if you are still facing this issue kindly get back to me with the details mentioned above so that we can look into it. :)
Best,
Urooj
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