Layers options disappear

Answered

DrS

August 17, 2020 18:39

I think it is when I use a map with many IDs

Comments

14 comments

Jonathan (Community Manager)

August 17, 2020 18:45
Hi DrS, could you clarify what it is that you're experiencing? Preferably with screenshots or a video uploaded to streamable.com.
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DrS

August 17, 2020 18:46
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Jonathan (Community Manager)

August 17, 2020 18:50
What are your system specifications?
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DrS

August 17, 2020 19:00
Thank you Jonathan
https://streamable.com/ymkdnc
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DrS

August 17, 2020 19:03
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Jonathan (Community Manager)

August 17, 2020 19:12
I'd recommend updating your GPU drivers and see if that resolves this issue for you.
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DrS

August 17, 2020 19:14
I'll try. Thank you
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DrS

August 18, 2020 09:19

Edited
Done but still the same
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Urooj(Product Support Engineer)

August 19, 2020 12:52
Hi DrS!
- Were you using any other version of Mixer, previously?
- By any chance, were both versions of Mixer installed in the same location?
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DrS

August 19, 2020 21:50

Edited
Hi UROOJ.
Yes, but different folders
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DrS

August 19, 2020 21:48
I have uninstalled all versions and re-installed version 2020.1.4 and it remains the same.
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DrS

August 19, 2020 22:24

Edited
Using an IDs map with less colors works fine, but that's not the way
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DrS

August 21, 2020 19:01
Urooj(Product Support Engineer)
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Urooj(Product Support Engineer)

August 27, 2020 09:16
Hey! Apologies for the delay in response. Well that's weird if a specific ID map is causing the problem. I'm going to convert it into a ticket as this issue needs a closer look.
You'll receive a reply via email shortly. :)
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