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New Update fail

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7 comments

  • Jonathan (Community Manager)

    Hi R3NALDO - I'm sorry to hear about this! Could you corroborate these issues with screenshots? It's difficult for us to assist you with this otherwise, unfortunately.

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  • R3NALDO

    There are several problems with it at  the moment. It wont even show the materials or atlases that I have just downloaded many times over..

     

    And it stopped being able to save

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  • R3NALDO

    Not only that I can't find my old saved work. And if i try save before I have exported anything, then the exports and every other panel stops functioning.

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  • Urooj

    Hi R3NALDO

    -Kindly go to Edit>Preferences and share a screenshot. Also, please make sure you are using the right paths for Mixer files as  well as for the Local Library. They should use the same paths as before. (If you were using any older versions of Mixer before)

    -Do Mixer files and Mixer reside in an External Drive?

    -Kindly share the log file located at:
     C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\Player.log

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  • liu841119467

    same problem dude. when I try to create a new project it shows system. time not found. Also I can't save any projects.
    SAMPLE MIXES can't open any more.Texture disappeared when I try to download on Online library. (but it shows download successful)Now I just want my Sample mixes back. Someone can give me a previous version please?

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  • Urooj

    liu841119467 Looks like you have already generated a ticket for this problem. We are investigating the issue and will get back to you shortly. It would be appreciated if you keep correspondence to one medium only.:)

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  • R3NALDO

    I have uninstalled everything again, kept all the file directories for the new install as the software asked, no external or moved files and it's still broken, can't save anything and can't export anything. Only file that seems to export is the displacement Exr now even though all maps were selected.

    If I save during the process, it says can't save, then try export and I get a notification saying busy saving, can't export now.

    Fully cleaned all materials and files and downloaded gigs and gigs over and over and the new update has been broken, no matter what.

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