Unable to import materials with megascans plugin for UE 4.25.4

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Navid

• December 06, 2020 22:38

Hi, I am very new to the whole environment of game development, so I could very well be mistaken on some very basic stuff. I did my research as best as I could, and I did not find any solution to my problem.

I installed the megascans plugin following this post (https://help.quixel.com/hc/en-us/articles/360002127457-Installing-the-Megascans-Plugin-for-UE4-on-Windows) and the installation seems to have been a success. I specified the right folders in bridge's export settings, and I made sure to activate the plugin in Unreal. When I tried to download an asset (I tried with a few) and thus export it, bridge wasn't showing any issue, but when I opened UE I was met with the error in picture 1. I made some research and it looks like it's something I can safely discard. But when I opened the contenent folder of the asset I just imported there were the normals, albedo and displacement texture (despite me having selected in bridge to export the default textures) and the mesh (picture 2). In picture 3 it's possible to see that the material applied to the mesh is the standard world grid.

I repeated the process with some assets and the result is always the same. And this also applies to when I try to import materials (only some textures get imported). All my setting are the standard and I run bridge with admin privileges.

Picture 1

 

Picture 2

 

Picture 3

 

Thank you in advance

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  Etenard

  • December 08, 2020 19:16

  I have the exact same problem. Materials have missing components and bridge fails to create the material.

  

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  Jonathan (Community Manager)

  • December 08, 2020 19:55

  Thanks for the reports! One of my support staff will be with you as soon as practicable to assist.

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  Ahmad Salman

  • December 09, 2020 02:40

  Hi Navid

  This is Ahmad from Quixel Support. 

   

  I have generated a support ticket corresponding to your query. You will receive an email informing you of the generated ticket as well. 

  All further correspondence along with the diagnosis & resolution to your issue will carry out in that email thread. 

   

  Kind Regards,

  Ahmad Salman. 

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  Ahmad Salman

  • December 09, 2020 02:41

  Hi Etenard

  This is Ahmad from Quixel Support. 

   

  I have generated a support ticket corresponding to your query. You will receive an email informing you of the generated ticket as well. All further correspondence along with the diagnosis & resolution to your issue will carry out in that email thread. 

   

  Kind Regards,

  Ahmad Salman. 

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  David Kimball

  • December 10, 2020 10:05

  Any update Ahmad?

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  Ahmad Salman

  • December 10, 2020 22:20
  • Edited

  Hi David Kimball,

  The update to the highlighted issue has been provided at the support ticket generated under your account. Please let me know if you require any further assistance on it. 

   

  Thank you for the heads up here. I will follow up with Navid's and Etenard's concerns with similar troubleshoot tailored to their exports. 

   

  Kind Regards,

  Ahmad Salman.

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