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Unable to import materials with megascans plugin for UE 4.25.4

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6 comments

  • Etenard

    I have the exact same problem. Materials have missing components and bridge fails to create the material.

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  • Jonathan (Community Manager)

    Thanks for the reports! One of my support staff will be with you as soon as practicable to assist.

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  • Ahmad Salman

    Hi Navid

    This is Ahmad from Quixel Support. 

     

    I have generated a support ticket corresponding to your query. You will receive an email informing you of the generated ticket as well. 

    All further correspondence along with the diagnosis & resolution to your issue will carry out in that email thread. 

     

    Kind Regards,

    Ahmad Salman. 

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  • Ahmad Salman

    Hi Etenard

    This is Ahmad from Quixel Support. 

     

    I have generated a support ticket corresponding to your query. You will receive an email informing you of the generated ticket as well. All further correspondence along with the diagnosis & resolution to your issue will carry out in that email thread. 

     

    Kind Regards,

    Ahmad Salman. 

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  • David Kimball

    Any update Ahmad?

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  • Ahmad Salman

    Hi David Kimball,

    The update to the highlighted issue has been provided at the support ticket generated under your account. Please let me know if you require any further assistance on it. 

     

    Thank you for the heads up here. I will follow up with Navid's and Etenard's concerns with similar troubleshoot tailored to their exports. 

     

    Kind Regards,

    Ahmad Salman.

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