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Surface (or any) materials are not importing with displace map support - UE4 4.26

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8 comments

  • Jonathan (Community Manager)

    Hi David Kimball! Thanks for the report! One of my support staff will be with you as soon as practicable to assist.

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  • David Kimball

    Hi Jonathan, people are having the same problem on this thread - you said the same thing about getting a support person to help but its been 4 days, should I expect a similar lack of response?

    Displacement missing in the material preset – Quixel

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  • David Kimball

    here is another thread with the same recommended work around, however the workaround "use MS_DefaultMaterial or MS_DefaultMaterial?" does not solve the problem as the MS_DefaultMaterial does not have a displacement texture parameter.

    "Enable Displacement" Not Working – Quixel

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  • Jonathan (Community Manager)

    We're experiencing a large influx of tickets and forum posts. We ask that you kindly wait while my team works to address issues on a first-come, first-serve basis. We apologize for any inconvenience due to the large amount of help queries we're currently handling.

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  • David Kimball

    1st come 1st served? are you referring to that guy above who has been waiting for going on14 days? So your saying its going to be a couple weeks before someone gets back to me?

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  • Jonathan (Community Manager)

    It may take a bit of time - there's a large influx of queries we're handling currently. Thank you for your patience!

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  • David Kimball

    interesting, I would think the users of Unreal Engine being blocked for 14+ days would warrant a richer engagement than a copy paste "One of the support people will do something" responses.

    its been a working day and no one has showed up to explain to this community why the asset pipeline is broken, or when its going to get fixed.

    Please look into it?

    Thanks,

    David Kimball

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  • Jonathan (Community Manager)

    We're unable to provide time frames for support requests. All requests will be addressed as soon as practicable. I apologize if you find this unacceptable. Your concern is noted but patience is required, as is a bit of decorum.

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