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Smart Material Download Connection Timed Out




  • Urooj

    Hey Udanan

    If you are using Windows OS, then try out the link below by downloading the components from our offline installer:


    Also I'll need the following details before you try it out:

    • A screenshot of the error
    • Your log file located at one of the following paths:
      C:\Users\<username>\AppData\LocalLow\Quixel\Quixel Mixer\Player.log
      Mac OSX

    Let me know how it goes. 

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  • Udanan

    Hey Urooj


    Here is the log file you requested.



    And here is the screenshot of the error.

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  • Urooj

    -Have you downloaded this Smart Materials Pack 1 before with any other version of Mixer? Or is it your first time using Mixer?

    Now, after this error showed up, if the application was downloaded and launched successfully and if its running fine, then:

    • Close Mixer if running already
    • Launch the installer with run as admin settings(Right click on installer.exe>Run as administrator)
    • Uncheck the Mixer 2020.1.6 application.Just select the Smart Material components check box
    • Now select Next and let the installer finish the download. 

    If the problem persists, kindly navigate to the following path and share the installer log file with me:


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  • tymc

    I´m having the same problem. I tried your solution and I managed to download pack #1, but #2 and the rest fails everytime. By accident I opened the installation for a pack twice at the same time. That actually worked. No idea why.

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  • FelipeLourentino

    Boa noite O meu acontece a mesma coisa, irei baixar o Link do Drive que vc postou, se der certo não voltarei, se não der certo voltare :) 

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  • amkeneath

    Is there a way to extract the SmartMaterialPack4.pak? I downloaded it with the link which pops from the error message in the quixel mixer installer.

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