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Not able to download that is saying connection time out

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7 comments

  • Waqas

    Hi Sanason,

    Could you please share any screenshots of the error you are receiving while installing The Mixer? 

    Also, a clean reinstallation of the Mixer can help here. Please follow the below steps to remove and reinstall the Mixer. 

    1. Kindly go to your Program files folder and see if you have Mixer installed.

    2. Open the Quixel Mixer folder, and uninstall the application using the uninstaller

    3. Kindly navigate to the path mentioned below and delete the temp files folder:
        C:\Users\<username>\AppData\Local\Temp\Quixel Mixer

    4. Now, delete the new installer from your system and download it again from the site

    5. Try installing again

    Once done, kindly share the results. 

    Will be looking forward to your response. 

    Regards,
    Waqas


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  • Sanason

    Giving same error throwing.........It is really frustrating for 4/5 days. Please give me the right solution.

    I am using win 10

     

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  • Waqas

    Hi Sanason

    Please check the following while installing the Mixer. 

    1. Make sure if there is any antivirus or your system firewall setting is not blocking the Mixer installation. 

    2. Please uncheck the smart material component and try downloading the Mixer application only. (You will be able to download the smart materials later on) 

    Let me know if the issue still persists. 

    Regards

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  • Sanason

    Mixer installed and working fine. But not able to download the smart materials 1 at least not material 5. Is there any solution for smart material for offline installation????

    1. first attached image is the error while download which was uncompleted and automatically restarted the download from the beginning that you can see in 2nd attached image.

     

    2. Can I know what is the difference of smart materials 1 to 5 and what is the size of those materials respectively. Because I have purchased 50GB additional data now remain only 30GB  including daily 3gb/day is 34gb.

     

    Please let me know the solution to these all as possible as. 

     






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  • Sanason

    This is the auto restarted download and stop the download at the same place

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  • Sanason

    Hi sir,

     

    Today I had formatted the win drive and without any application installation start I have installed UE4 with mixer as working fine. Later only the smart material is throwing auto restart the download even separate when reached as (75%) before attached screen shot.

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  • Waqas

    Hi Sanason,

    Please accept my apologies that you are losing your data. 

    I have converted this post into a support ticket to help you with a timely response. 

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