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Can't open Bridge in Unreal Engine 4.27

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5 comments

  • Yasir

    Hello TonySchilling,

    Thank you for writing to us. I have converted this forum post to a support ticket so that we may work to further troubleshoot and resolve the issue you're experiencing. Please be on the lookout for an email from our support team shortly.

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  • Napalm

    I'm having the exact same problem, was there a fix?

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  • Yasir

    Hello Napalm,

    Thank you for reaching out. I've converted your post to a support ticket, we'll require more information to troubleshoot the issue you're experiencing. 

     

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  • hello

    Same problem here.  We try everything to fix the bug re install mixer plugin from Bridge, delete & install UE4.27 nothing is working.  Any solution ?

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  • Talha Ahmad (Product Support Engineer)

    Hello,

    This particular error occurs when there's a conflict between the installed Plugin Version and the Engine Version. In most cases, it's a user-specific error and occurs due to one of the following reasons: 

    1. Installed Plugin and Engine Version are mismatched

    Kindly launch Bridge and go to Edit>Export Settings, and make sure you have selected the correct Engine Version.

    2. Incorrect setup of Bridge's Local Library

    We have noticed that a lot of users reporting this issue usually make a mistake when they are setting up Bridge's Local Library. The library path is basically the path for your local Megascans library and all the assets and plugins are downloaded there. Some users wrongly write the plugin's installation path (<Epic Games>/UE_4.2x/Engine/Plugins) into the Library Path of Bridge.

    You can confirm this by going to Edit>Settings in Bridge. The path given in the Library Path field should be your local library path


    If this is the cause of the issue on your end, then please follow the steps below to fix the issue:

    >Go to Edit>Settings in Bridge and change the Library Path to a different location as shown in the image above. 

    >Go to <Epic Games>/UE_4.27/Engine/Plugins and you'll find a folder titled "support" in this directory. Delete this folder. (This folder got created when the Library Path was wrongly pointing to this directory and this particular folder is causing a conflict with the Engine Version because it contains the downloaded plugins for all the versions)

    >Go to Bridge, download & install the plugin again. 

    This should fix the issue. 

    3. Corrupt Plugin file

    Sometimes, this error could simply be there because the plugin file got corrupted due to some unknown reasons. In such cases, you can simply clean reinstall the plugin and the issue will be fixed. In order to perform the clean reinstallation of the plugin, please follow the steps below:

    >Removing the Plugin: https://help.quixel.com/hc/en-us/articles/360003342698-Removing-the-UE4-Plugin

    >Reinstalling the Plugin: https://help.quixel.com/hc/en-us/articles/360002127457-Installing-the-Megascans-Plugin-for-UE4-on-Windows 

    Note: For the Plugin Reinstallation, please follow the steps mentioned in the "Installation Via Export Settings" section in the link given above.

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