Quixel Help Center home page

Maya 2022 Problem

Answered

Comments

8 comments

  • forvm

    Same here...

    Maya 2022.2

    Bridge 2021.1.0

    Maya Plugin 6.8

    Windows 10 Pro 21H2

    0
    Comment actions Permalink
  • Splatterous

    That's a shame, everyone complaining about this exact issue just gets "We'll reach out in email" as an official response.

    Instead of solving it on the forum so other people can google and find the solution to it instead of having to go through the support system.

    Surely it'll be more convenient than answering each support ticket separately to just post possible solutions for everyone to see.

    0
    Comment actions Permalink
  • Ian - Product Support Specialist

    Hello Cristibest123, forvm, & Splatterous

    Thank you for taking the time to post on the forum. I'm sorry you're experiencing this issue; I would be more than happy to help get you up and running.

    Splatterous, as you've mentioned - the communiqué provided by our staff for this issue permits us to switch to a more personalized email conversation instead of giving instructions on the forum. The reason for this is that the error you've experienced could be caused by quite a few different things, from file paths and install locations, to plugin versions, or even errors in lines of code. We refrain from posting all of this information en masse because, in some scenarios, changing one or more of these factors may result in more problems than it fixes—so we like to identify the specific issue being faced by each user and resolve the problems individually. 

    Does this create more work for us? Yes. But it also helps us to maintain a high level of customer service and get each of our users up and running correctly. We hope you understand!

    0
    Comment actions Permalink
  • VaskerStudio

    Is it possible i can get an email for a solution of this issue ? 

    1
    Comment actions Permalink
  • Ian - Product Support Specialist

    VaskerStudio,

    Absolutely! We'll be in touch!

    0
    Comment actions Permalink
  • Eckki

    I am also experiencing this problem.

    Maya 2022.2

    Bridge 2021.1.0

    Maya Plugin 6.8

    Windows 10 Pro 21H2

    Please contact me per email aswell if possible.

    0
    Comment actions Permalink
  • Ian - Product Support Specialist

    Eckki,

    A ticket has been created for you as well!

    For anyone else experiencing this issue, please submit a support ticket to our team via this link.

    Thank you!

    0
    Comment actions Permalink
  • EnagudoX

    Hello I would like help too with this issue

    0
    Comment actions Permalink

Please sign in to leave a comment.