can't export surface imperfections

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leaguen

January 14, 2022 04:59

I can not export any surface imperfection into c4d

what can i do to fix this

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3 comments

Laila Shahzad

January 14, 2022 12:41
Hi,

Thanks for posting on our Forum! Please try a re-install of the Plugin as per the steps at https://help.quixel.com/hc/en-us/sections/360000563098-Cinema-4D-Plugin-FAQs.

Let me know how it turns out!
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leaguen

January 20, 2022 05:57
no, i have done this, the surface imperfections are on a random texture and do not show the surface imperfections
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Laila Shahzad

January 20, 2022 10:08
Hi,

Which version of C4D are you using? You can find a list of supported versions here: https://help.quixel.com/hc/en-us/articles/360002073717

Please also share a video with us showcasing the issue at streamable.com and paste the link here once processed. We look forward to hearing from you.
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