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Quixel Bridge doesn't show up in 'Vault' when reinstalling

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16 comments

  • Laila Shahzad

    Hi,

    Thanks for posting! Please try the below:

    Run the Epic Games Launcher and navigate to the Library tab. 
    Click on the drop down menu on UE5 and select Set Current.
    Now, UE5 will be highlighted and selected as the "current" engine. 
    Next, scroll down to the Vault and attempt to install the Bridge Plugin again.
    Once completed, Launch UE5 and open up a project. The Quixel Bridge Tab should be visible to you in the Content drop down menu. 

    If you're still facing issues, please let us know.

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  • BobnJoe

    I just tried what Fennox did, but it still isn't working, and I'm getting a new pop-up.

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  • BobnJoe

    Hello! I still can't find a solution to this issue. The Bridge plugin does not exist in my vault. I am trying to export a Metahuman into UE5...can someone please help me? 

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  • UnrealTester234

    I have the same issue, bridge plugin is not showing up in the vault. Even after a clean install of the launcher and the engine.

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  • Laila Shahzad

    Hi BobnJoe, UnrealTester234, if you're still facing the issue, please follow the below:

    1. Close Unreal Engine, if already running. (You can not install/update the plugin if the Engine is running in the background).
    2. Log out from Epic Games launcher.
    2. Run Epic Games Launcher, go to the Unreal Engine Library and search for the plugin in the vault.
    3. Click "Install to Engine". This will open up a new window and you'll get the option to install/update the plugin.
    4. Once updated, launch Unreal Engine 5 and you'll now have the latest plugin incorporated.

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  • UnrealTester234

    I did exactly what you said but the plugin does not show up in the vault even after logging out / in / restarting.

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  • Laila Shahzad

    Sorry to hear that UnrealTester234, I'm converting this into an email so we can send you further instructions to have the Plugin appear on your end.

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  • BobnJoe

    Thanks for helping out, Laila Shahzad! Unfortunately, I am in the same boat as UnrealTester234! Can you please share those instructions with me as well??

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  • UnrealTester234

    This workaround is for Windows OS only. 
    Hey BobnJoe the instructions that helped me were manually installing the plugin by extracting a folder into the plugin folder, and then starting UE5 as an administrator. Heres the link to the file that I was told to download:

    https://quixel.zendesk.com/attachments/token/vEMGLyNpPfAtvrA9vYbPuhYyw/?name=UE5Plugin.zip

    Download it, extract it, move the "Bridge" folder, to your ../Engine/Plugins folder

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  • Laila Shahzad

    Hi BobnJoe, sorry to hear that! It looks like I'm unable to attach the .zip file to this comment, so I'm emailing you instead as well.

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  • Fennox

    i have the same issue :( any chance i can have this .zip file?

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  • UnrealTester234

    Fennox, i linked the zip in my answer above, does the link not work / show up for you?

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  • BobnJoe

    So, I followed all the directions up until this point. I downloaded the zip provided above, and moved it into my plugins folder. Now when I open the engine from the Epic Games launcher, this pops up. I am really new to all this technology, so any and all help is greatly appreciated. 

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  • BobnJoe

    I'm also getting this pop-up:

     

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  • Fennox

    @UNREALTESTER234 thank you :) i did see it but at first the zip file wouldnt work for me because i dragged the files to /engine/plugins directly from the zip file first. when i booted up UE5 it gave me an error and the program shutdown.

    when i dragged the files to the desktop first and then from the desktop to the engine/plugins folder it suddenly worked.

    thanks for the files!

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  • Laila Shahzad

    Hi BobnJoe, you should have an email from support@quixel.com in your inbox - please continue all further correspondence with us there so we can troubleshoot and figure out what's causing the issue at your end. Thank you!

    Fennox, glad to hear it's working! In case of any issues, feel free to email us at support@quixel.com.

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