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Quixel Bridge 2022 update - black screen

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Kilian

I just opened Bridge and was notified of an available update, installed the new version of bridge, and now the window is black. It worked before.

It seems like stuff is still "responsive" (at least my cursor shape changes, when I hover around).

Is it maybe possible to still keep the previous version available for download?

No idea if this makes sense, but on my PC browsers built on chromium showed similar behavior. Did the the programs architecture change drastically in this update?

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4 comments

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  • Ian - Product Support Specialist
    • Edited

    Hello,

    Thanks for taking the time to reach out to us. I'm sorry that you've encountered an issue with our latest update. There are a few things that we can check to see if we can get things running the way they're supposed to be. 

    The easiest would be to refresh Bridge (CTRL+R) or View > Reload. Alternatively, you may wish to just close Bridge entirely and re-launch. When relaunching, please ensure you Run Bridge as Admin.

    Second, please ensure that your GPU drivers are up to date with the latest. 

    If the issue still persists and your drivers are up to date, we can reset Bridge's settings which will restore the app to its default state. You can do this with the following instructions;

    - Close Bridge (if  already running)
    - Go to the directory, C:\Users\<your system username>\AppData\Roaming\
    Within the Roaming folder, locate the folders titled Bridge and Megascans Bridge. DELETE them both. 
    - Now open Bridge as an administrator. Please ensure not to skip this step. 

    If the issue still persists, then we'll need to take a closer look at what's going on. In that case, please reach out to Quixel Support directly using this link.

    When emailing support, please remember to share your Bridge log file with us. You can find it in the following directory. 
    C:\Users\<your system username>\AppData\Roaming\Bridge or by going to Help > Troubleshooting > Show Logs within Bridge. Please note that its a text file and can be attached directly to your email.

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  • Kilian

    I could not View > Reload since there is no visible interface, or dropdown menu in the topbar.

    But I tried all the other methods you mentioned, without success.

    So I will reach out to support directly.

    Just to let you know.

    An here is a screenshot:

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  • Kilian
    • Edited

    Would it be possible to make the installer of a previous version available on your website?

    Since it worked fine before the update..

     

    Thank you for your help.

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  • Ian - Product Support Specialist

    Kilian,

    As we've been in contact directly via Quixel support's email channels. We'll continue communication there. 

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