Problem in signing in to Quixel BridgeAnswered
At the latest update Bridge requared an Epic Games account to log in.
My original Quixel account was email@example.com
In the new version a message poped up saying that after i log in with an epic account I would be able to link my previous Quixel account and use my buying points.
I used an old Epics Games account I had firstname.lastname@example.org to log in to quixel Bridge.
Now I cant find a way to connect those accounts.
Could you please guide me how to solve this situation?
Thank you for your time.
Hey there, thanks for reaching out to us!
Apologies for any confusion, I'm happy to explain. As the log in with Quixel option is going away, stated here, you will need to link an Epic account to your Quixel one. If you experience any issues following the steps in the provided link, please let me know, and I can create a ticket for you.
Hi, thanks for the quick reply. Unfortunately I cant find a way to link my accounts.
My old Quixel account is in email@example.com
I tried to create an new one firstname.lastname@example.org (is the rebranding of CLoudN9 studio) to see if I am able to connect my old Quixel account but I can figure out what I have to do.
Hi Giorgos Zacharioudakis, here's a step by step guide in order to assist you in linking accounts: https://help.quixel.com/hc/en-us/articles/360003416998-How-can-I-link-my-Quixel-account-with-Epic-Games-account-.
In case you still face issues, please let us know.
Giorgos Zacharioudakis, I'm converting this into an email ticket, so I can investigate your email IDs and their status and assist accordingly.
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