Megascans Plug-in for UE4.26 not working after Bridge Update
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I have a problem with exporting assets from Bridge to Unreal Engine 4.26.2 due to a plug-in installation problem. I updated Bridge 1 week ago and since then I cannot export assets due to an error in plug-in installation.
I have set the plug-in directory in the right folder where my UE4 is installed and installed the plug-in from Bridge. Then, Bridge told me that a plug-in needs to be installed to export assets. I went to the folder and saw that my Plug-in is correctly installed without any binaries missing.
After a few tries, I uninstalled Bridge and installed it again + I deleted the Plug-in from the UE folder. I followed this: Removing the UE4 Plugin – Quixel and ever since I removed C:\Users\[Username]\Documents\Megascans Library\support\plugins -> folder Unreal inside the directory.
I installed Bridge and again installed the Plug-in.
Ever since I did this, I cannot load Unreal Engine due to a Plug-in installation error and it says to disable the plug-in, so now I uninstalled Bridge, do not have any plug-in and do not have the Megascans Plug-in in Unreal Engine. A bridge is receiving false information and I cannot connect Bridge with UE4, nor install the Megascan plug-in.
How to fix it?
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Hi Nikol Manolova, sorry to hear you're having issues! Please go to https://help.quixel.com/hc/en-us/community/posts/360009465778-GUIDE-Types-of-Issues-and-Basic-Troubleshooting, and right at the end, you'll find "Plugin issues". Please share the requisite details with us, so that we can assist you more adequately.
I look forward to your response!
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Hello,
Thank you for responsing me!
I am working with UE 4.26.2.
Before trying seriously to work on the issue, I went to https://help.quixel.com/hc/en-us/articles/360003342698-Removing-the-UE4-LiveLink and after deleting the plugin I followed the instructions for
'' Then go to your Megascans Library folder, found via Bridge > Edit > Settings on your machine, for e.g.:
C:\Users\[Username]\Documents\Megascans Library\support\plugins
Within the plugins folder, locate the subfolder titled Unreal and DELETE it.
Now the Plugin installation files have been removed as well.''I deleted the installation files as well and when I opened Unreal the megascans green icon was gone, so I did it right. Then I uninstalled Bridge and downloaded the exe file again, and installed it. When I sighned in, I tried installing the plugin again, without EU4 opened. When I opened UE4 and bridge, and tried exporting an asset, Bridge told me that I need to pen the EU4 but it was open and the green megascans icon was not there.
I reinstalled the Bridge 3 times and my Windows Firewall was off. Then, I installed the plugin in the right directory where my engine version was installed in the Plugins folder again and my Engine said that I because of Trouble plugin installation and missing plugin modules, the engine is not properly working. Then, I removed manually the plugin from the folder and deleted it, but when I reloaded Bridge it kept saying that the plugin is being installed. When I opened the folder, it was not there and something was giving Bridge false information.
Ever since I deleted the plugin installation folder, I cannot open Unreal with the installed plug in because of the missing modules and even I remove the plugin from the Unreal folder, it cannot tell Bridge that the plugin is not there. I cannot show that the green icon is not in UE4 because I cannot open the engine and Bridge at the same time anymore, because the editor doesn't want to open.
This is a screenshot example:
Before deleting the installation folder, I was receiving messages like this:
And this is the folder where the particular folder was deleted and the title was ''Unreal'' ( I deleted it):
Additional information about my machine:
System Specs:
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19043 Build 19043
RAM: 32 GB
GPU: NVIDIA GeForce RTX 3060X 12 GB
CPU: AMD Ryzen 9 3900X 12-Core Processor, 3801 Mhz
Engine version: 4.26.2
Render engine: Unreal Engine
My Download and Export settings in Bridge:
If you need more information, please get in touch with me!
Thank you!
Nikol Manolova
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Hello Nikol Manolova
Thank you for sharing the details. I have converted this forum post to a support ticket so that we may work to further troubleshoot and resolve the issue you're experiencing. Please be on the lookout for an email from our support team.
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