File won't open - Calculating curvature for texture set freezes at 40%Answered
Hey is there a chance to recover my material setup from file that freezes? I think it might be a problem with custom 3d model. With this specific example, I'm having a trouble opening the file with custom box models, however version with the sphere opens without any problems. I think if there is a way to remove reference to the custom model then Mixer might be able to open it (or display question mark model instead). Where do Quixel Mixer keeps references to those custom fbx files, I'd like to try and remove that info to recover my smart material setup?
Thanks for taking the time to reach out to us. Would you kindly inform me if you're attempting to load your custom model into Mixer as an OBJ or an FBX? Please note that OBJ is recommended.
Please also note that all project-related files are saved to the file path you've set for "Mixer Files" within Mixer's Preferences (Edit > Preferences).
In addition, any downloaded assets will be saved to the Local Library path set within the same window.
Thanks Ian - Product Support Specialist
I can confirm that OBJ works fine but it doesn't change the fact that I had to setup material from scratch and the FBX based setup is gone forever. I hope there will be more updates in the near future because bugs like that are really game breaking and I feel like using Mixer as your main texturing app in current state is to risky and painful to use ;(
Thanks for getting back to me. I do apologize that you've encountered this issue and for the inconvenience that this has incurred. Please note that our Mixer developers are aware of the issue and are working to resolve the problem surrounding Smart Materials.
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