(SOLVED!) MAYA (MAC) PLUGIN PROBLEM "could not send data over port 13291"

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BuildHackintosh

• June 30, 2022 19:31
• Edited

--- Edited : *For troubleshooting, you can jump to see my post #04 below ---

Hi there.. I have problem with Maya 2020 (Mac Catalina 10.15.7).

After i've updated latest version Bridge (v2022.0.4), when i sent assets to Maya, my Maya goes Crash. And when i reopen Maya then i resend the assets again, this what i get : "could not send data over port 13291"

I've tried to remove and reinstall the plugin using bridge (v2022.0.4), i can't download it. There is notice 'Not Available On Server' :

 

 

So i try to install OLD Bridge (v2020.x and 2021.x), still i can not download it even the download button and the server plugin is available :

 

What can i do?

Thank You!

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• 

  Laila Shahzad

  • June 30, 2022 09:44

  Sorry to hear that - we'll be in touch via email to ask for your Bridge.log file.

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  BuildHackintosh

  • June 30, 2022 10:25

  Hi..  I have replied to the email and sent the log files.

  Thank you for the fast response. 

   

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  BuildHackintosh

  • June 30, 2022 19:21

  UPDATE :

  PROBLEM SOLVED!

   

  Hi..  I just want to say that the problem has been solved.

  This is what I do:

  1. Uninstall Bridge
  2. Delete 'quixel.mod' file
     You can see it here : https://help.quixel.com/hc/en-us/articles/360003342738-Removing-the-Maya-Plugin
  3. Delete the Maya folder in the your 'Megascans Library/support/plugins/'

  4. Delete 2 folders 'Bridge & Megascans Bridge' (for Mac users) :
     /Users/[USER]/Library/Application Support/Bridge
     /Users/[USER]/Library/Application Support/Megascans Bridge

     *For Windows users can also see here: https://help.quixel.com/hc/en-us/community/posts/360009465778-GUIDE-Types-of-Issues-and-Basic-Troubleshooting

  5. Install Bridge and re-download the plugin again..

   

  *Thank You Quixel and the Team Laila Shahzad and Talha Ahmad (Product Support Engineer)

   

   

  

  

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  Laila Shahzad

  • July 01, 2022 07:57

  Thank you for the update! In case you face any further issues, please don't hesitate to reach out to us directly at support@quixel.com. Happy creating!

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