Laila Shahzad
(Customer Solutions Analyst)
- Total activity 604
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Activity overview
Latest activity by Laila Shahzad-
Laila Shahzad commented,
Hi, We've received your email and will be in touch.
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Laila Shahzad commented,
Hi oliver-johnson sounds like something that will require further investigating, could you please send in your log file to support@quixel.com as well as the description of the issue? The log file ...
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Laila Shahzad commented,
Hi, After further investigations, please note:- Custom versions are supported only for UE versions 4.22 and above. - For custom builds, recompiling the engine is required after installation from Br...
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Laila Shahzad commented,
Hi, The custom build option was removed. Could you please try deleting and reinstalling the plugin? The steps to do so can be found at https://help.quixel.com/hc/en-us/sections/360000575958-UE4-Plu...
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Laila Shahzad commented,
Hi, Could you please verify that you installed the Plugin for UE 4.24 as well, and had one instance of UE4 open at the time you tried to export the assets?
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Laila Shahzad commented,
Hi, Check your Timezone Settings: Make sure that both set time automatically and set timezone automatically are checked in order for Bridge to run efficiently. If these settings are not in place,...
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Laila Shahzad commented,
To add to what my colleague has said, this should also assist your query: https://help.quixel.com/hc/en-us/articles/115000614085-Is-my-point-quota-carried-over-Please ensure to review the FAQs befo...
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Laila Shahzad commented,
Hi there,Thanks for posting on our forum concerning the plugin installation issue.I am sharing the Unreal Engine's plugin (v5.7) with you. Kindly download the plugin from this link: https://drive....
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Laila Shahzad commented,
Hi there,Thanks for posting on our forum concerning the plugin installation issue.I am sharing the Unreal Engine's plugin (v5.7) with you. Kindly download the plugin from this link: https://quixel-...
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Laila Shahzad commented,
Official comment Hi, We appreciate you posting on the forum. However, since you've also submitted a support ticket for this issue I must request that you kindly limit your issue reports to a single platform. Thi...