Ian - Product Support Specialist

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Activity overview

Latest activity by Ian - Product Support Specialist
  • Ian - Product Support Specialist commented,

    Hello, skartik Thanks for reaching out. The issue here stems from Virtual Textures (VT) being enabled on an existing project which is then updated to the latest version of UE5's internal Bridge (20...

  • Ian - Product Support Specialist commented,

    Hello wesfraga, Thanks for reaching out to us. Please note that 3DS Max 2023 is not currently supported by our plugin. Please visit this FAQ page for a full list of supported DCCs and renderers.

  • Ian - Product Support Specialist commented,

    Kurylo3D, The "above" and "below" options have been simplified to "height." While using the height option, consider the numbers you input in the height field as the actual height of a given layer. ...

  • Ian - Product Support Specialist commented,

    Hello de0101, Thanks for taking the time to reach out to us. We cannot speculate on anything development-wise that hasn't been publicly announced. I apologize for any inconvenience that this may ca...

  • Ian - Product Support Specialist commented,

    Ilank,I have noticed that you previously created a separate post for the same issue. Please note that your post has been converted to a support ticket by my colleague, Yasir. Please be on the looko...

  • Ian - Product Support Specialist commented,

    Hi Trilec, You're absolutely correct. Please allow me to explain (and forgive the poor mouse-drawn diagrams).Displacement requires additional geometry to work as expected. When working with an obje...

  • Ian - Product Support Specialist commented,

    Hello TheHumanNoide, Thanks for reaching out to us. I'm sorry to hear that you've encountered this issue. I acknowledge that you've mentioned you're on the latest version of Unreal Engine and the Q...

  • Ian - Product Support Specialist commented,

    Hello Bentoon, Thanks for reaching out. Please note that 2023 isn't supported yet, so we'll need to work with either 2019, 2020, or 2022. Since you've mentioned that you're not seeing the plugin wi...

  • Ian - Product Support Specialist commented,

    Farlo, Thanks for writing in. I'm always happy to help! Have a great day yourself. Cheers!

  • Ian - Product Support Specialist commented,

    Hello Farlo, Thanks for getting back to me. You're quite welcome for the response! And yes, you are correct—I omitted part of my initial response as this appears to be an unintentional change to th...