Ian - Product Support Specialist

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Activity overview

Latest activity by Ian - Product Support Specialist
  • Ian - Product Support Specialist commented,

    Integer1 & crdw45, Thanks for updating and attempting the above-listed steps! I apologize that you're also encountering this issue and I've created support tickets for each of you. Please be on the...

  • Ian - Product Support Specialist commented,

    Mark, Thank you for taking the time to get back to me. And I appreciate you bringing that up - that information is not actually correct. In order to have access to all assets in the Megascans libra...

  • Ian - Product Support Specialist commented,

    Hi Fruit,  Thanks for your patience with regard to this inquiry. As you've mentioned, UE5's modeling tools allow for the displacement of geometry based on a single height map. For this reason, you ...

  • Ian - Product Support Specialist commented,

    R Collett, Thanks for taking the time to get back to me. I apologize for my delay in response as I was previously ill and out of the office. I've converted your forum post into a support ticket so ...

  • Ian - Product Support Specialist commented,

    Hi Mark, Currently, it appears that there is no subscription information associated with the account. Please note that in order to download Megascans you'll need a subscription, which you can get f...

  • Ian - Product Support Specialist commented,

    Hi FattyBull, Thanks for reaching out. Within both the standalone and built-in versions of Bridge, all Preset MetaHumans are available to download at 8k. Any custom-created MetaHumans will be avail...

  • Ian - Product Support Specialist commented,

    Hello de0101, Thanks for reaching out. The Simple Wind works as a less intensive version of wind compared to the Pivot Painter option.While the models themselves are very similar, you'd typically w...

  • Ian - Product Support Specialist commented,

    Hello, R Collett Thank you for taking the time to reach out to us and for providing the troubleshooting steps you've already gone through with this issue. There are a few additional steps we can t...

  • Ian - Product Support Specialist commented,

    Hello Jgrant, Thanks for taking the time to reach out to us. While we don't have a Mixer tutorial for making the thatched roof, we do have a playlist of Mixer tutorials available on our YouTube cha...

  • Ian - Product Support Specialist commented,

    Hello Wagon Mike, Thanks for taking the time to reach out to us. I've converted this post into a support ticket so that we may better understand your needs and assist you where we can. Please be on...