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  1. FAQs
  2. General

General

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General queries regarding our tools and Megascans, our library of assets.

  • How does the Megascans 30 day free trial work?
  • How do I delete my post or comment on the Forum?
  • Troubleshooting Connection Issues
  • How can I reach out to Quixel Support?
  • How do bonus asset drops work?
  • How to fix displacement banding in Octane?
  • Which ports and addresses needs to be whitelisted?
  • Can I use Free Assets commercially?
  • I have scans that have problems, what do I do?
  • How do I use the atlases available in the Megascans Library?
  • Can I use Quixel Mixer and Quixel Bridge without a subscription?
  • Where can I download Quixel Mixer and Quixel Bridge?
  • Ecosystem philosophy
  • Are all surface scans tileable?
  • Are there scanned brushes?
  • Are there high-poly source meshes?
  • Can I download the scan metadata?
  • Can I redownload a scan at no extra quota cost?
  • Do 3D scans come with high-res Ztools?
  • Do 3D scans come with LOD meshes?
  • Is Megascans production proven?
  • How are the 3D scans acquired and processed?
  • How do I set up the Megascans assets?
  • How often are new scans added?
  • Is the data consistent across the library?
  • What is the JSON file inside the zip?
  • Which map resolutions are supported?
  • What maps are included and how do I use them?
  • Which file formats are supported?
  • EXR displacements for everyone
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